Service Desk Analyst

City of Beloit; Beloit (WI); On-site; USD 48,000 - 62,000; Full time

Job summary

City of Beloit is seeking a Service Desk Analyst to deliver specialized IT support in the Information Technology department in Beloit, WI. The role focuses on facilitating telecommunications systems development and implementation, with duties spanning network and system administration and end-user training.

The candidate will install and troubleshoot enterprise hardware/software, maintain configurations, and assist customers with technical issues, contributing to reliable IT operations and user

Qualifications

• Associate’s Degree in Computer Science or a related field.
• CompTIA A+ certification is required.
• 5 years of IT help desk or service desk experience preferred.
• Valid driver’s license and satisfactory driving record.

Responsibilities

• Provide technical support to users with focus on telecommunications systems development and implementation.
• Perform network engineering and/or administration activities, including system configuration and administration.
• Select, install, and troubleshoot enterprise hardware/software products and provide necessary training.
• Handle customer inquiries and resolve issues to maintain service quality.

Skills

IT help desk experience

Driver's license

Education

Associate’s Degree in Computer Science or related field

Tools

CompTIA A+ certification

Job description

The City of Beloit has an exciting employment opportunity working in the Information Technology department as a Service Desk Analyst. This position is responsible for performing specialized work relative to the City’s information technology systems.

The Service Desk Analyst provides technical support that focuses on assisting customers through the development and implementation of telecommunication systems. This position performs network engineering and/or administration system, along with system configuration and/or administration. The Service Desk Analyst is also responsible for selecting, installing, and troubleshooting enterprise hardware/software products, and providing necessary training. Other duties may be assigned.

MINIMUM REQUIREMENTS

• 1. A valid driver’s license and satisfactory driving record.
• 2. Associate’s Degree from an accredited college or university in Computer Science or a related field.
• 3. CompTIA A+ certification is required.
• 5. One to three years of related IT help desk or service desk experience is preferred.
• 6. Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills and abilities necessary to perform the duties of this position will also be considered.

Equal Opportunity Employer