IT Help Desk & Systems Support Specialist

Packers

Green Bay (WI)

On-site

USD 52,000 - 74,000

Full time

2 days ago

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Job summary

Green Bay Packers is seeking an IT Help Desk Technician to assist the IT team with customer service for Help Desk requests, system and device support, and end-user assistance for infrastructure and core business systems. The role requires handling hardware/software upgrades, asset management, AV support, and security system tasks.

The position emphasizes strong communication, documentation, and a willingness to learn, with after-hours support and internship mentoring.

Qualifications

Two-year Computer/Networking degree or equivalent.
Three years’ minimum experience in Microsoft operating systems support.
Three years’ minimum experience in Microsoft Office 365 applications support.
Three years’ minimum experience in IT Help Desk and user support.

Responsibilities

Provide quality customer service and support for IT Help Desk requests with documentation and feedback.
Coordinate and manage client hardware and software upgrades (laptops, desktops, peripherals).
Coordinate asset management including tagging equipment and updating systems.
Provide support for video editing software/hardware.
Assist with AV equipment and IPTV endpoints, signage, and meeting room AV.
Support physical security systems, cameras, door access control, lighting, and HVAC.
Manage smartphone/cellular lifecycle including procurement and end-user support.
Assist in administration of telecom server environment (PBX, VoIP gateways, voice messaging).
Maintain device/user inventory in IT management platforms.
Manage and support copiers and printers.
Provide after-hours/weekend support as needed.
Assist training and mentoring interns.