Service Desk Analyst - IT Support & Customer Care

ManpowerGroup; Austin (TX); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup is seeking a Technical Service Desk Analyst to join its team in Austin, TX. The role focuses on delivering 1st line technical support, handling requests, and ensuring prompt communication with users.

The ideal candidate will have strong IT knowledge, excellent customer service, and the ability to work under pressure while meeting SLAs. This position offers exposure to a variety of IT support activities and collaboration with technical teams.

Qualifications

• Strong IT knowledge and general PC skills.
• Excellent written and verbal communication and customer service.
• Experience as an analyst in a technical service center or service desk.
• Analytical, methodical, problem-solving with attention to detail.
• Ability to work under pressure, multitask and adhere to SLAs.

Responsibilities

• Provide 1st line technical support and resolve or escalate service desk calls.
• Answer and manage service desk calls within SLAs.
• Assign calls to the appropriate support teams and monitor progress.
• Process back-office requests, web-logged calls, and Team Notifier updates.
• Set up user accounts, communicate known issues and workarounds, and update on progress.

Job description

ManpowerGroup is seeking a Technical Service Desk Analyst to join its team in Austin, TX. The role focuses on delivering 1st line technical support, handling requests, and ensuring prompt communication with users.

The ideal candidate will have strong IT knowledge, excellent customer service, and the ability to work under pressure while meeting SLAs. This position offers exposure to a variety of IT support activities and collaboration with technical teams.