Tech Support Analyst — IT Solutions & Customer Champion

Accenture; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Accenture is seeking an IT Technical Support Analyst in Austin, Texas. The role focuses on delivering high-value IT support to customers, supporting events, inductions, VIP meetings, and videoconferences, while maintaining knowledge of Accenture products and services.

The position emphasizes ensuring cost-efficient services, owning customer interactions, and collaborating with global teams to resolve incidents within SLAs.

Responsibilities

• Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives. Take ownership for individual customer interactions.
• Management of effective operational IT incident, problem and service requests, successfully driving resolution and root cause analysis within SLA’s, liaising with wider teams both local and global where necessary.
• Provision of IT support for events such as new joiner inductions, VIP meetings and videoconference events when required.
• Provision of IT support where needed for custom requests as directed.
• Ensure knowledge of product and services delivered from area of responsibility.
• Demonstrate an understanding of core CIO IT Products and Services. Understand and communicate product and service use cases (who should use the product and why).
• Proactively suggest ways to ensure services remain cost efficient.
• Gather feedback on products and services and elevate to leadership.

Job description

Accenture is seeking an IT Technical Support Analyst in Austin, Texas. The role focuses on delivering high-value IT support to customers, supporting events, inductions, VIP meetings, and videoconferences, while maintaining knowledge of Accenture products and services.

The position emphasizes ensuring cost-efficient services, owning customer interactions, and collaborating with global teams to resolve incidents within SLAs.