Service Desk Analyst

ManpowerGroup; Austin (TX); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup is seeking a Technical Service Desk Analyst to join its team in Austin, TX. The role focuses on delivering 1st line technical support, handling requests, and ensuring prompt communication with users.

The ideal candidate will have strong IT knowledge, excellent customer service, and the ability to work under pressure while meeting SLAs. This position offers exposure to a variety of IT support activities and collaboration with technical teams.

Qualifications

• Strong IT knowledge and general PC skills.
• Excellent written and verbal communication and customer service.
• Experience as an analyst in a technical service center or service desk.
• Analytical, methodical, problem-solving with attention to detail.
• Ability to work under pressure, multitask and adhere to SLAs.

Responsibilities

• Provide 1st line technical support and resolve or escalate service desk calls.
• Answer and manage service desk calls within SLAs.
• Assign calls to the appropriate support teams and monitor progress.
• Process back-office requests, web-logged calls, and Team Notifier updates.
• Set up user accounts, communicate known issues and workarounds, and update on progress.

Job description

Our client is seeking a Technical Service Desk Analyst to join their team. The ideal candidate will have excellent customer service skills, strong IT knowledge, and the ability to work effectively under pressure, which will align successfully within the organization.

Job Title: Technical Service Desk Analyst

Location: Austin, TX

What's the Job?

• Provide 1st line technical support and effectively resolve or elevate service desk calls.
• Answer and manage service desk calls within agreed Service Level Agreements (SLAs).
• Assign calls and requests to the appropriate support teams and monitor their progress.
• Action back-office requests, web-logged calls, and Team Notifier updates as required.
• Set up user accounts, provide updates on known issues and workarounds, and keep users informed of call and change progress.

What's Needed?

• Good IT knowledge with strong general PC and MS Office skills.
• Excellent written and verbal communication and customer service skills.
• Proven experience working as an analyst within a technical service center or service desk environment.
• Strong analytical, methodical, and problem‑solving skills with excellent attention to detail.
• Ability to work under pressure, multitask, retain technical knowledge, and work within SLA requirements.

What's in it for me?

• Opportunity to develop your career within a technical service desk environment.
• Gain valuable experience providing technical support to internal and external clients.
• Exposure to a variety of IT support, user administration, and account management activities.
• Opportunity to work collaboratively with technical support teams and build strong professional relationships.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought‑after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.