Service Desk Analyst I — Impactful Healthcare IT Support

Adena Health System; Chillicothe (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Adena Health System in Chillicothe, OH is seeking a Service Desk Analyst I to join the IT support team on a full-time basis. You will serve patients and caregivers by directing calls to appropriate locations and following standard processes.

This role involves logging incidents, troubleshooting hardware, software, and network issues, and ensuring end-user account unlocks and password resets are resolved efficiently.

Responsibilities

• Provide first line support for patients and caregivers via phone.
• Log and route incidents; document calls.
• Assist in troubleshooting hardware, software, and network issues, ensuring account unlocks and password resets are completed

Job description

Adena Health System in Chillicothe, OH is seeking a Service Desk Analyst I to join the IT support team on a full-time basis. You will serve patients and caregivers by directing calls to appropriate locations and following standard processes.

This role involves logging incidents, troubleshooting hardware, software, and network issues, and ensuring end-user account unlocks and password resets are resolved efficiently.