Service Desk Analyst I-ARMC (Variable) FT

Adena Health System; Chillicothe (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Adena Health System in Chillicothe, OH is seeking a Service Desk Analyst I to join the IT support team on a full-time basis. You will serve patients and caregivers by directing calls to appropriate locations and following standard processes.

This role involves logging incidents, troubleshooting hardware, software, and network issues, and ensuring end-user account unlocks and password resets are resolved efficiently.

Responsibilities

• Provide first line support for patients and caregivers via phone.
• Log and route incidents; document calls.
• Assist in troubleshooting hardware, software, and network issues, ensuring account unlocks and password resets are completed

Job description

Service Desk Analyst – Chillicothe (Variable) FT

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.

Mission Statement

“Called to serve our communities”.

Guiding Principle

“Let all that you do be done in love”.

Vision

To be the region's most trusted partner in healthcare.

Values

Compassion, Excellence, Integrity, and Trust.

Position Highlights

• Position: Service Desk Analyst 1
• Salary: Based off years of experience
• Work Life Balance: Full-Time
• Location/Department: Chillicothe –

Why Adena?

• Community-centered decision making
• Leadership visibility and cross-functional collaboration
• Competitive compensation and benefits
• Growth-focused culture
• Opportunity to influence real healthcare outcomes

Does Adena offer growth opportunities?

• Emerging leader and leadership development programs
• Tuition assistance and education support
• Skill-building and lateral career opportunities
• Visibility with leaders who recognize potential early

What You’ll Do

The Service Desk Analyst I will provide first line support for patients and caregivers by directing calls to various locations. This role follows standard processes and documents calls related to answering service calls. This role assists in troubleshooting and resolves technical issues relating to hardware, software, network, or general computer usage. This role is responsible for fielding calls from caregivers, logging and updating incidents to be sent to other teams. This role is responsible for creating and following through to ensure resolution and closure of end-user account unlocks and password resets.

Why Caregivers Stay?

• Reliable compensation
• Strong healthcare coverage options
• 3.5% retirement match with automatic annual increase
• PTO that grows with tenure
• Visible leadership impact within a regional health system

Adena Health System is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability or any other protected class