Service Desk Analyst

TEKsystems; Wisconsin; On-site; USD 25,000 - 28,000; Part time

Job summary

TEKsystems in Oshkosh, WI is seeking a customer-focused Service Desk Analyst to deliver first-level technical support for end users across a global enterprise environment. You will handle requests via phone, email, and chat channels, troubleshoot Windows 10/11, Office 365, and AD issues, and log resolutions in ServiceNow.

The role requires strong communication, the ability to multitask in a fast-paced environment, and a commitment to excellent customer service.

Qualifications

• Basic understanding of IT support principles and troubleshooting methodologies.
• Experience providing technical support in a help desk or service desk environment.
• Familiarity with Windows 10/11 and Microsoft Office applications.
• Experience with Microsoft 365, Active Directory, and ServiceNow or similar systems.

Responsibilities

• Serve as first point of contact for IT support via phone, email, chat, and ServiceNow.
• Provide support for Microsoft 365 applications (Outlook, Teams, OneDrive, etc.).
• Assist with password resets, account unlocks, user provisioning, and AD usage.
• Troubleshoot Windows OS issues, hardware problems, and application errors.

Skills

IT support basics

Troubleshooting

Communication skills

Multi-tasking

Tools

ServiceNow

Active Directory

Microsoft 365

Windows OS

Job description

Job Description

Description

Shift 11:30a-10:30p M-TH

We are seeking a customer-focused Service Desk Analyst to provide first-level technical support for end users across a global enterprise environment. This role serves as the primary point of contact for employees experiencing technical issues and supports users through phone, email, and chat channels. The Service Desk Analyst will troubleshoot hardware, software, access, and application-related issues while ensuring a high level of customer service and timely resolution.

Key Responsibilities

• Serve as the first point of contact for IT support requests received via phone, email, chat, and the ServiceNow ticketing platform.
• Provide support for Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and other Microsoft technologies.
• Assist users with password resets, account unlocks, user provisioning, and access-related requests utilizing Active Directory.
• Troubleshoot and resolve Windows operating system issues, hardware problems, application errors, and general break/fix incidents.
• Support users impacted by ongoing Office 365 migration activities, including account setup, troubleshooting, and user guidance.
• Investigate and resolve SAP-related issues or elevate to appropriate support teams when necessary.
• Deliver exceptional customer service by effectively communicating technical information to non-technical users.
• Document troubleshooting steps, resolutions, and ticket updates accurately within ServiceNow.
• Escalate complex incidents to higher-level support teams when required and follow through to ensure issue resolution.
• Contribute to knowledge sharing and continuous improvement efforts within the service desk team.

Required Qualifications

• Basic understanding of IT support principles and troubleshooting methodologies.
• Experience providing technical support in a help desk, service desk, customer service, or call center environment preferred.
• Familiarity with Windows 10/11 operating systems and Microsoft Office applications.
• Experience working with or exposure to:
  • Microsoft 365 (Office 365)
  • Active Directory
  • ServiceNow or similar ticketing systems
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to prioritize multiple tasks in a fast-paced support environment.

Preferred Qualifications

• Previous service desk or help desk experience within a corporate or enterprise environment.
• Experience supporting Microsoft 365 environments.
• Active Directory administration experience, including user account management and permissions.
• Exposure to SAP applications and support processes.

Technical Skills

• Help Desk Support
• Service Desk Operations
• Technical Troubleshooting
• Windows 10/11
• Microsoft Office 365 / Microsoft 365
• Active Directory
• ServiceNow
• Phone, Email, and Chat Support
• User Access Management
• Password Resets & Account Administration
• Break/Fix Support
• Customer Service

Job Type & Location

This is a Contract position based out of Oshkosh, WI.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Oshkosh,WI.

Application Deadline

This position is anticipated to close on Aug 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.