Senior SaaS Technical Support Specialist - Remote
Motorola Solutions
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Motorola Solutions is seeking a remote Technical Support professional to deliver outstanding customer care for RapidDeploy SaaS solutions. You will handle Zendesk inquiries, monitor SLAs, and collaborate with cross-functional teams to diagnose and resolve complex issues.
Qualified candidates will have 4+ years in enterprise software support, strong analytical and communication skills, and experience with observability tools. This is a fully remote US position with on-call duties as needed.
Qualifications
- 4+ years in tier-2 or higher technical support within enterprise software or SaaS.
- Strong track record of meeting and exceeding CSAT, TTR, and First Response SLAs.
- Solid understanding of Cloud SaaS architecture and enterprise software workflows.
- Experience with diagnostic/observability tools like Datadog, Application Insights, FullStory.
Responsibilities
- Deliver high-quality day-to-day customer support via Zendesk, triaging tickets and driving timely resolutions.
- Act as Motorola Solutions representative, ensuring CSAT and customer satisfaction across clients.
- Collaborate with Product/Engineering to document bugs and feature requests with clear context.
Skills
Education
Tools
Job description
Motorola Solutions is seeking a remote Technical Support professional to deliver outstanding customer care for RapidDeploy SaaS solutions. You will handle Zendesk inquiries, monitor SLAs, and collaborate with cross-functional teams to diagnose and resolve complex issues.
Qualified candidates will have 4+ years in enterprise software support, strong analytical and communication skills, and experience with observability tools. This is a fully remote US position with on-call duties as needed.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
