Service Desk Analyst

Anduril Industries; Washington (District of Columbia); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Anduril Industries is seeking an IT Service Desk professional to provide on-site and remote support for software and hardware across the organization. You will manage tickets, identify recurring issues, and ensure devices have the latest updates and security stacks.

The role requires 3+ years in a service desk, strong customer service and communication skills, and the ability to participate in a weekly on-call rotation.

Qualifications

• 3+ years in a service desk role.
• Excellent PC and Apple hardware knowledge.
• Detail-oriented and precise.
• Strong customer service and communication skills.
• Experience with ticketing systems and queue management.
• Must participate in weekly on-call rotation.

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in Jira Service Management.
• Identify persistent problems and recurring failures.
• Configure Windows, Linux and Apple computers with latest software and ensuring security stacks are installed.
• Inventory and asset management of all endpoint hardware.
• Assist with ongoing operational improvements and implementation projects as needed.

Skills

Service desk

Windows

Mac hardware

Customer service

Communication

Ticketing system

On-call rotation

Tools

Jira Service Management

Job description

• Excellent customer service.

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

About The Role

This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

What You’ll Do

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures
• Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
• Inventory and Asset management of all endpoint hardware.
• Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
• Identify knowledge articles and SOPs for end users and internal IT.
• Assist with ongoing operational improvements and implementation projects as needed
  
  

Required Qualifications

• A minimum of 3+ years of experience in a service desk technical role.
• Excellent knowledge of PC and Apple hardware.
• Extremely detailed oriented.
• Excellent customer service.
• Excellent communication skills.
• Experience with a ticketing system and managing a ticket queue.
• Must participate in a weekly on call rotation.