IT Service Desk Analyst — Remote & On‑Site Support

Anduril-1; Quincy (MA); On-site; USD 77,000 - 102,000; Full time

Job summary

Anduril Industries is seeking a skilled IT Service Desk Technician to provide on-site and remote support for software and hardware across the Anduril tech-fleet. You will handle tickets, configure Windows, Linux and macOS endpoints, and help maintain inventory and asset management.

The role requires at least 3 years in a service desk, detailed orientation, experience with ticketing systems (Jira Service Management), and willingness to travel.

Qualifications

• 3+ years in a service desk or similar role.
• Strong knowledge of PC and Apple hardware.
• Detail-oriented with a high level of accuracy.
• Experience with a ticketing system and managing a ticket queue.
• Willing to participate in a weekly on-call rotation.
• Must be able to travel.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and escalate to the engineering team.
• Configure Windows, Linux and macOS endpoints with latest software and security stacks.
• Maintain inventory and asset management of endpoint hardware.
• Assist with license administration of end-user software (e.g., Office, Adobe, Matlab).
• Develop knowledge articles and SOPs for end users and internal IT.
• Support ongoing operational improvements and implementation projects as needed.

Skills

PC hardware

Apple hardware

Ticketing system

On-call rotation

Travel

Security clearance eligibility

Tools

Jira Service Management

Job description

Anduril Industries is seeking a skilled IT Service Desk Technician to provide on-site and remote support for software and hardware across the Anduril tech-fleet. You will handle tickets, configure Windows, Linux and macOS endpoints, and help maintain inventory and asset management.

The role requires at least 3 years in a service desk, detailed orientation, experience with ticketing systems (Jira Service Management), and willingness to travel.