Service Desk Analyst

Slope; Quincy (MA); On-site; USD 77,000 - 102,000; Full time

Benefits offered by this job

Equity grants

Benefits package

Job summary

Anduril Industries is seeking a skilled IT Service Desk Technician to provide on-site and remote support for software and hardware across Windows, Linux, and macOS. You will manage tickets in Jira Service Management, maintain endpoint hardware inventory, and support software licenses.

You will participate in a weekly on-call rotation, may travel if needed, and be eligible to obtain a US Secret clearance. The role offers competitive benefits with equity grants in a full-time capacity.

Qualifications

• 3+ years in a service desk/tech support role.
• Excellent PC/Apple hardware knowledge.
• Strong customer service and communication skills.
• Experience with ticketing systems and ticket queues.
• Willingness to participate in weekly on-call rotation.
• Willingness to travel as needed.
• Eligible to obtain and maintain a US Secret clearance.

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in Jira Service Management.
• Identify persistent problems and escalate to engineering.
• Configure Windows, Linux, and macOS endpoints with latest software and security stack.
• Inventory and asset management of endpoint hardware.
• Support end-user software licenses (Office, Adobe, Matlab, etc.).
• Create knowledge articles and SOPs for users and IT staff.
• Assist with operational improvements and projects.

Skills

PC/Apple hardware knowledge

Customer service

Communication skills

Ticketing system experience

On-call rotation

Security clearance eligible

Travel readiness

Tools

Jira Service Management

Windows

Linux

macOS

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE ROLE

This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

WHAT YOU'LL DO

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures and elevate to the engineering team.
• Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
• Inventory and Asset management of all endpoint hardware.
• Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
• Identify knowledge articles and SOPs for end users and internal IT.
• Assist with ongoing operational improvements and implementation projects as needed

REQUIRED QUALIFICATIONS

• A minimum of 3+ years of experience in a service desk technical role.
• Excellent knowledge of PC and Apple hardware.
• Extremely detailed oriented.
• Excellent customer service.
• Excellent communication skills.
• Experience with a ticketing system and managing a ticket queue.
• Must participate in a weekly on call rotation.
• Must be able to travel if necessary.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

PREFERRED QUALIFICATIONS

• Experience with Linux.
• Experience with AWS Virtual Workspaces.
• Experience with MDM.

US Salary Range

$77,000 — $102,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.