Service Desk Analyst

Anduril Industries; Costa Mesa (CA); Hybrid; USD 77,000 - 102,000; Full time

Job summary

Anduril Industries is a defense technology company that maintains a diverse tech-fleet across Windows, Linux, and macOS. This role supports day-to-day IT operations, including configuring endpoints and maintaining security tooling to keep systems current and compliant.

You will manage end-user devices, handle tickets in Jira Service Management, and contribute to asset management and licensing processes while collaborating with engineering and security teams.

Qualifications

• 3+ years in a service desk role.
• Excellent knowledge of PC hardware and Apple hardware.
• Detail-oriented with strong customer service skills.
• Strong communication abilities.
• Experience with a ticketing system (e.g., Jira).
• Willing to participate in weekly on-call rotations.
• Must be able to travel as needed.
• Eligible to obtain and maintain a U.S. Secret security clearance.

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and escalate to engineering as needed.
• Configure Windows, Linux, and Apple devices with latest software and security stack.
• Manage inventory and asset records for endpoint hardware.
• Assist with software licensing administration (Office, Adobe, Matlab, etc.).
• Create knowledge articles and SOPs for end users and IT staff.
• Support operational improvements and projects as required.

Skills

Service desk experience

PC hardware

Apple hardware

Detail-oriented

Customer service

Communication skills

Ticketing system

On-call rotation

Willing to travel

Security clearance

Tools

Jira Service Management

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE ROLE

This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

WHAT YOU’LL DO

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures and escalated to the engineering team.
• Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
• Inventory and Asset management of all endpoint hardware.
• Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
• Identify knowledge articles and SOPs for end users and internal IT.
• Assist with ongoing operational improvements and implementation projects as needed.

REQUIRED QUALIFICATIONS

• A minimum of 3+ years of experience in a service desk technical role.
• Excellent knowledge of PC and Apple hardware.
• Extremely detailed oriented.
• Excellent customer service.
• Excellent communication skills.
• Experience with a ticketing system and managing a ticket queue.
• Must participate in a weekly on call rotation.
• Must be able to travel if necessary.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

PREFERRED QUALIFICATIONS

• Experience with Linux.
• Experience with AWS Virtual Workspaces.
• Experience with MDM.

US Salary Range

$77,000-$102,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril’s total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.