Service Desk Analyst

Anduril Industries; Quincy (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Anduril Industries is seeking an experienced IT Service Desk Technician to support software and hardware across our tech fleet. You will configure Windows, Linux and Apple endpoints, manage updates, and assist with upgrades while maintaining inventory and asset records.

Responsibilities include on-site and remote support, handling tickets in Jira Service Management, and contributing to ongoing improvements.

Qualifications

• A minimum of 3+ years of experience in a service desk technical role.
• Excellent knowledge of PC and Apple hardware.
• Extremely detailed oriented.
• Excellent customer service.
• Excellent communication skills.
• Experience with a ticketing system and managing a ticket queue.
• Must participate in a weekly on call rotation.

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures
• Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
• Inventory and Asset management of all endpoint hardware.
• Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
• Identify knowledge articles and SOPs for end users and internal IT.
• Assist with ongoing operational improvements and implementation projects as needed

Skills

Customer service

Communication skills

Problem solving

Ticketing system

On-call rotation

Tools

Jira Service Management

Asset management tools

Job description

• Excellent customer service.

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

About The Role

This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

What You’ll Do

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures
• Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
• Inventory and Asset management of all endpoint hardware.
• Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
• Identify knowledge articles and SOPs for end users and internal IT.
• Assist with ongoing operational improvements and implementation projects as needed
  
  

Required Qualifications

• A minimum of 3+ years of experience in a service desk technical role.
• Excellent knowledge of PC and Apple hardware.
• Extremely detailed oriented.
• Excellent customer service.
• Excellent communication skills.
• Experience with a ticketing system and managing a ticket queue.
• Must participate in a weekly on call rotation.