Service Desk Analyst

Anduril Industries; Fort Collins (CO); On-site; USD 67,000 - 88,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health and recovery benefits

Competitive equity grants

Job summary

Anduril Industries is seeking a Technical Support Specialist to provide on-site and remote assistance to ensure hardware/software efficiency. This position is crucial in supporting U.S. and allied military technologies. Candidates should have a minimum of 3 years in a service-desk role, with excellent knowledge of PC and Apple hardware.

Key responsibilities include managing software configurations and inventory management, as well as creating knowledge articles. Applicants must be eligible for a U.S. Secret security clearance.

Qualifications

• Minimum of 3+ years of experience in a service-desk technical role.
• Excellent knowledge of PC and Apple hardware.
• Strong experience with Linux and MDM.

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Configure Windows, Linux, and Apple computers with updates and security.
• Administer licenses for end-user software and manage inventory.

Skills

Customer service skills

Communication skills

Detail oriented

Experience with ticketing systems

Technical support for Windows and Linux

Tools

Jira Service Management

Microsoft Office

Adobe

Matlab

AWS Virtual Workspaces

Job description

ABOUT THE ROLE

Anduril Industries is a defense technology company focused on advanced technology that supports U.S. and allied military capabilities.

This role provides technical support for software and hardware across Anduril’s tech fleet, configuring Windows, Linux, and Apple computers, maintaining inventory, and managing the asset program.

WHAT YOU'LL DO

• Provide on‑site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures and escalates them to the engineering team.
• Configure Windows, Linux, and Apple computers to ensure the latest software updates, device management, and security stack are installed.
• Manage inventory and asset management of all endpoint hardware.
• Administer licenses for end‑user software such as Microsoft Office, Adobe, Lucid, and Matlab.
• Create and update knowledge articles and SOPs for end users and internal IT.
• Assist with operational improvements and implementation projects as needed.
• Travel regionally up to 50% to support our Colorado locations.

REQUIRED QUALIFICATIONS

• Minimum of 3+ years of experience in a service‑desk technical role.
• Excellent knowledge of PC and Apple hardware.
• Highly detail oriented.
• Strong customer service skills.
• Excellent communication skills.
• Experience with a ticketing system and managing a ticket queue.
• Must participate in a weekly on‑call rotation.
• Must be able to travel if necessary.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

PREFERRED QUALIFICATIONS

• Experience with Linux.
• Experience with AWS Virtual Workspaces.
• Experience with MDM.

BENEFITS

Anduril offers a comprehensive benefits package, including health, recovery, and competitive equity grants as part of the total compensation package.

U.S. Salary Range: $67,000 – $88,000 USD (base only; equity and benefits additional).