Service Desk Analyst

AppleOne Technical Staffing, Inc.; Town of Florida (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Technical Staffing, Inc. seeks a Service Desk Analyst for a contract opportunity in Bonita Springs, FL. The role supports employees across North America, handling first-level technical support for applications, desktops, and mobile devices.

You will interact with business users and executives, document issues, and participate in testing of new system developments to enhance the employee experience. This contract offers comprehensive benefits for temporary staff and a dynamic IT team.

Responsibilities

• Provide first-level technical support for proprietary applications, infrastructure, desktops, mobile devices, and standard business systems.
• Troubleshoot application, hardware, software, computer, and mobile technology issues through phone, email, chat, and ticketing channels.
• Open, update, elevate, resolve, and close support tickets in accordance with internal Service Level Agreement requirements.
• Analyze user needs, ask effective probing questions, identify root causes, and deliver complete solutions whenever possible.
• Maintain accurate documentation for support issues, troubleshooting steps, resolutions, and escalations.
• Participate in Business Acceptance Testing and User Acceptance Testing to better understand new system developments and enhancements.

Job description

Job Summary

We are seeking a Service Desk Analyst for a contract opportunity in Bonita Springs, FL. This role is ideal for an IT support professional who enjoys solving technical issues, supporting business users, and delivering a high-quality employee experience across applications, desktops, mobile devices, and internal systems.

As the Service Desk Analyst, you will serve as a key liaison between employees and the IT organization, providing first-level technical support through phone, email, chat, and self-service tickets. You will work in a fast-paced, collaborative service desk environment that values clear communication, teamwork, responsive support, and continuous learning. This is a strong opportunity to contribute to a professional IT team while supporting users across North America, including senior leadership and executive-level stakeholders.

Key Responsibilities

• - Provide first-level technical support for proprietary applications, infrastructure, desktops, mobile devices, and standard business systems.
• - Troubleshoot application, hardware, software, computer, and mobile technology issues through phone, email, chat, and ticketing channels.
• - Open, update, elevate, resolve, and close support tickets in accordance with internal Service Level Agreement requirements.
• - Analyze user needs, ask effective probing questions, identify root causes, and deliver complete solutions whenever possible.
• - Maintain accurate documentation for support issues, troubleshooting steps, resolutions, and escalations.
• - Participate in Business Acceptance Testing and User Acceptance Testing to better understand new system developments and enhancements.

Compensation and Benefits

• - Pay range: $20.00 to $24.50 per hour.
• - Job type: Contract/Temporary.
• - Location: Bonita Springs, FL.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne Technical is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne Technical participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.