Hardware Support Technician

AppleOne Employment Services; Miami (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Profit sharing

401k

Job summary

AppleOne Employment Services is seeking a Hardware Support Technician in Miami, FL for a direct hire. You will support end users, install and configure computer and phone equipment, and troubleshoot hardware and software in a Windows 11 environment.

Join a professional IT team that values responsiveness and customer service, with on-call rotation for after-hours support and opportunities for growth in a fast-paced office setting.

Qualifications

• Install, configure, troubleshoot, and support desktop hardware and phone equipment.
• Provide Windows 11 software support and hardware diagnostics.
• Support video conferencing systems and meeting technology.
• Assist with IT inventory tracking and software license compliance.
• Minimum 1–2 years of hardware field service or desktop support experience.

Responsibilities

• Install and configure computer equipment, phone equipment, and related office technology, including site preparation.
• Provide hardware diagnostics, repairs, upgrades, and ongoing technical support.
• Troubleshoot and support software issues in a Windows 11 desktop environment.
• Manage and support video conferencing equipment and meeting technology.
• Assist with administrative IT tasks, including physical hardware inventory and software license compliance.
• Participate in an after-hours on-call rotation to support business needs.

Skills

Hardware field service

Desktop support

Windows 11 troubleshooting

Customer service

Communication skills

On-call readiness

Tools

Windows 11

Video conferencing systems

Job description

Job Summary

We are seeking a Hardware Support Technician for a direct hire opportunity in Miami, FL within a professional legal services environment. This role is ideal for an early-career IT support professional with hands-on hardware field service, desktop support, or technical phone support experience.

The Hardware Support Technician will support end users, install and configure computer and phone equipment, manage video conferencing needs, and troubleshoot hardware and software issues in a Windows 11 environment. This is a strong opportunity for someone who enjoys solving technical problems, delivering excellent customer service, and being part of a collaborative, service-focused IT team.

This position offers stability, hands-on technical exposure, and the opportunity to support professionals in a fast-paced office setting where responsiveness, accuracy, and professionalism are highly valued.

Key Responsibilities

• Install and configure computer equipment, phone equipment, and related office technology, including site preparation.
• Provide hardware diagnostics, repairs, upgrades, and ongoing technical support.
• Troubleshoot and support software issues in a Windows 11 desktop environment.
• Manage and support video conferencing equipment and meeting technology.
• Assist with administrative IT tasks, including physical hardware inventory and software license compliance.
• Participate in an after-hours on-call rotation to support business needs.

Compensation and Benefits

• Salary range: $50,000.00 to $60,000.00 per year.
• Job type: Direct hire.
• Location: Miami, FL.
• On-call rotation required for after-hours support.

Great Health Benefits and profit sharing opportunity!

Required Qualifications and Skills

• Install, configure, troubleshoot, and support desktop hardware, phone equipment, and related office technology.
• Provide Windows 11 software support, hardware diagnostics, repairs, upgrades, and end-user assistance.
• Support video conferencing systems and meeting technology.
• Assist with IT inventory tracking and software license compliance.
• Minimum of 1 to 2 years of hardware field service experience, technical phone support experience, desktop support experience, or equivalent experience.
• Thorough knowledge of hardware products and software capabilities.
• Experience supporting users in a Windows desktop environment.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication and customer service skills.
• Self-motivated, self-directed, and able to manage priorities in a professional office environment.
• Willingness to answer calls after normal working hours as part of an on-call rotation.

Preferred Qualifications

• Experience supporting users in a legal services, professional services, or corporate office environment.
• Familiarity with video conferencing technology and conference room support.
• Experience with hardware inventory processes and software license tracking.
• Ability to provide calm, professional support to users with varying levels of technical knowledge.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.