IT Support Technician

AppleOne Employment Services; San Juan (PR); On-site; USD 32,000 - 34,000; Full time

Job summary

AppleOne is seeking an IT Support Technician in San Juan, PR to provide hands-on and remote support for hardware, software, and user accounts. The role emphasizes troubleshooting, documentation, and professional customer service within a team-based IT environment.

The position is a direct hire with the opportunity to work with internal teams and external clients, offering growth in a stable biotechnology/pharmaceutical industry setting. Strong communication and independent work skills are valued.

Qualifications

• Provide desktop, hardware, software, and information systems support to internal and external users.
• Resolve service tickets, document technical issues, and maintain accurate support records.
• Install, configure, test, and support technology systems, user accounts, updates, and upgrades.
• Collaborate with technical teams, vendors, and consultants to resolve IT issues.
• Associate Degree in Information Systems, Computer Science, or a related field, or a Bachelor's Degree.
• 1 to 3 years of experience in IT Support, Information Systems, Desktop Support, Help Desk, or a related technical support role.
• Strong troubleshooting skills across hardware, software, user access, and system-related issues.
• Ability to provide remote and onsite technical support as needed.
• Strong communication, customer service, organization, and documentation skills.
• Ability to work independently while contributing to a collaborative technical support team.

Responsibilities

• Troubleshoot and resolve hardware, software, network, and system issues remotely and onsite.
• Install, configure, update, and upgrade desktops, laptops, software applications, and system interfaces.
• Create user accounts, reset passwords, perform access support, and assist with system testing.
• Manage service tickets from intake through resolution while maintaining accurate documentation and service reports.
• Provide professional technical guidance and customer service to internal teams, external clients, vendors, and consultants.
• Stay current on technology trends and recommend improvements to support efficiency and service quality.

Skills

Troubleshooting

Remote support

Onsite support

Customer service

Documentation

Communication

Independent work

Education

Associate/Bachelors degree in Information Systems or Computer Science

Tools

Service ticketing systems

Desktop operating systems

Job description

Job Summary

We are seeking an IT Support Technician for a direct hire opportunity in San Juan, PR within the biotechnology and pharmaceutical industry. This role is ideal for an early-career IT professional who enjoys troubleshooting, supporting users, and helping maintain reliable technology systems in a professional, team-oriented environment.

The IT Support Technician will provide hands-on and remote support for hardware, software, user accounts, and information systems. This opportunity offers the chance to build technical experience in a stable industry while working with supportive teams, collaborative leadership, and internal and external clients who rely on responsive, high-quality IT service.

Key Responsibilities

• Troubleshoot and resolve hardware, software, network, and system issues remotely and onsite.
• Install, configure, update, and upgrade desktops, laptops, software applications, and system interfaces.
• Create user accounts, reset passwords, perform access support, and assist with system testing.
• Manage service tickets from intake through resolution while maintaining accurate documentation and service reports.
• Provide professional technical guidance and customer service to internal teams, external clients, vendors, and consultants.
• Stay current on technology trends and recommend improvements to support efficiency and service quality.

Compensation and Benefits

• Pay rate: $15.75 per hour.
• Job type: Direct hire.
• Location: San Juan, PR.

Required Qualifications and Skills

• Provide desktop, hardware, software, and information systems support to internal and external users.
• Resolve service tickets, document technical issues, and maintain accurate support records.
• Install, configure, test, and support technology systems, user accounts, updates, and upgrades.
• Collaborate with technical teams, vendors, and consultants to resolve IT issues.
• Associate Degree in Information Systems, Computer Science, or a related field, or a Bachelor's Degree.
• 1 to 3 years of experience in IT Support, Information Systems, Desktop Support, Help Desk, or a related technical support role.
• Strong troubleshooting skills across hardware, software, user access, and system-related issues.
• Ability to provide remote and onsite technical support as needed.
• Strong communication, customer service, organization, and documentation skills.
• Ability to work independently while contributing to a collaborative technical support team.

Preferred Qualifications

• Experience supporting users in a biotechnology, pharmaceutical, healthcare, regulated, or professional services environment.
• Familiarity with service ticketing systems, system documentation, and standard IT support processes.
• Working knowledge of desktop operating systems, common business applications, user account administration, and basic network troubleshooting.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.