Helpdesk/Program Specialist

AppleOne Employment Services; Beverly Hills (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

AppleOne Employment Services in Beverly Hills is seeking an IT Help Desk specialist to support end users, track and resolve technical issues, and manage work orders.

You will advise staff on technology use, maintain inventory, and assist with mobile devices such as iPhones and iPads, leveraging knowledge of PC administration, Windows OS, and Office 365.

Qualifications

• Experience supporting end users and resolving technical issues.
• Knowledge of PC administration, Microsoft operating systems, and Office 365.

Responsibilities

• Utilize the help desk and ticketing system to track, prioritize, and complete work orders.
• Work with end users and user groups to evaluate and resolve technical issues; requires knowledge of PC administration, Microsoft operating systems, and the Office 365 environment.
• Provide guidance to staff on technology use, tools, and best practices.
• Maintain inventory of office automation equipment and personal computer software.
• Troubleshoot, configure, and assist users with mobile devices such as iPhones, iPads, and similar equipment.

Job description

• Utilize the help desk and ticketing system to track, prioritize, and complete work orders.
• Work with end users and user groups to evaluate and resolve technical issues; requires knowledge of PC administration, Microsoft operating systems, and the Office 365 environment.
• Provide guidance to staff on technology use, tools, and best practices.
• Maintain inventory of office automation equipment and personal computer software.
• Troubleshoot, configure, and assist users with mobile devices such as iPhones, iPads, and similar equipment.

• Utilize the help desk and ticketing system to track, prioritize, and complete work orders.
• Work with end users and user groups to evaluate and resolve technical issues; requires knowledge of PC administration, Microsoft operating systems, and the Office 365 environment.
• Provide guidance to staff on technology use, tools, and best practices.
• Maintain inventory of office automation equipment and personal computer software.
• Troubleshoot, configure, and assist users with mobile devices such as iPhones, iPads, and similar equipment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.