Service Desk Analyst

ManpowerGroup; Topeka (KS); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid schedule

Experis benefits for contractemployees

Job summary

ManpowerGroup's client in Topeka, KS is seeking a Service Desk Analyst to support the End User Experience & Operations team. The role is hybrid (minimum one day on-site) with a pay range of $22.00–$24.50/hr and a 12-month contract with Experis benefits for contractors.

The successful candidate will troubleshoot Windows 10/11, Microsoft 365, iPads, Citrix, VPN, and connectivity issues, manage onboarding and MFA, and document tickets in ServiceNow.

Qualifications

• 2+ years in service desk, help desk, or desktop support.
• Experience with ServiceNow, Microsoft 365, and AD/Entra ID.
• Strong communication with technical and non-technical users.
• U.S. citizenship and ability to pass background check and drug screen.
• Valid driver's license and residence within 60 minutes of Topeka, KS.

Responsibilities

• Serve as first point of contact for IT incidents and service requests from employees, contractors, and interns.
• Troubleshoot Windows 10/11 laptops, Microsoft 365, corporate iPads and mobile devices, Citrix, VPN, and connectivity issues.
• Handle onboarding, access provisioning, password resets, and MFA enrollment.
• Document and manage tickets in ServiceNow within established service levels.
• Participate in a rotating after-hours on-call schedule.

Skills

Customer service

Troubleshooting

Communication

Tools

ServiceNow

Microsoft 365

Active Directory

Entra ID

Job description

Our client, a major Kansas energy utility, is seeking a Service Desk Analyst to join their team. As a Service Desk Analyst, you will be part of the Information Technology department supporting the End User Experience & Operations team. The ideal candidate will have strong customer service, sound troubleshooting judgment, and dependability, which will align successfully in the organization.

Job Title: Service Desk Analyst

Location: Topeka, KS (hybrid, minimum 1 day per week onsite)

Pay Range: $22.00–$24.50/hr

What's the Job?

• Serve as first point of contact for IT incidents and service requests from employees, contractors, and interns

• Troubleshoot Windows 10/11 laptops, Microsoft 365, corporate iPads and mobile devices, Citrix, VPN, and connectivity issues

• Handle onboarding, access provisioning, password resets, and MFA enrollment

• Document and manage tickets in ServiceNow within established service levels

• Participate in a rotating after-hours on-call schedule

What's Needed?

• 2+ years of experience in a service desk, help desk, or desktop support role

• Experience with ServiceNow, Microsoft 365, and Active Directory or Entra ID

• Strong communication skills with technical and non-technical users

• U.S. citizenship and ability to pass a background check and drug screen

• Valid driver's license and residence within 60 minutes of Topeka, KS

What's in it for me?

• 12-month contract with a major regional employer

• Hybrid schedule with mostly remote work after onboarding

• Hands-on experience with Intune, Entra ID, and enterprise endpoint tools

• Daytime core hours, Monday through Friday

• Access to Experis benefits for contract employees

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.