2nd Shift Help Desk Technician

TEKsystems; Madison (WI); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Paid time off

Job summary

TEKsystems in Madison, WI is seeking Help Desk Support Specialists to join a high-volume service desk and provide first-level IT support to employees and external users. You will resolve common IT issues, assist with account access, and document incidents to ensure timely resolution.

The role offers a hybrid schedule in Madison, WI following training, with hours 4pm to 12:30am, Monday through Friday. This contract position emphasizes strong customer service and basic troubleshooting skills.

Qualifications

• 6 months of customer service experience.
• Basic IT troubleshooting knowledge.
• Experience in a call center or high-volume support environment.
• Strong communication and problem-solving skills.
• Ability to manage multiple requests in a fast-paced setting.
• Willingness to learn new applications and technologies.
• Preferred IT help desk or technical call center experience.
• Experience with account access, password resets, or software applications.
• IT certifications or education.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve basic IT issues, including password resets, account access, and application support.
• Research technical problems, identify solutions, and elevate issues when necessary.
• Document, track, and monitor incidents to ensure timely resolution.
• Provide excellent customer service while supporting a diverse user base.
• Follow established procedures and support documentation to resolve common technical issues.
• Identify recurring issues and trends to help improve service delivery.

Skills

Customer service

Basic IT troubleshooting

High-volume support

Communication

Multitasking

Learning new apps

Education

IT certifications

Job description

Overview

Our client is seeking Help Desk Support Specialists to join their high volume service desk team. This role is ideal for candidates with strong customer service skills, basic technical troubleshooting experience, and an interest in growing their IT support career.

In this position, you will provide first-level technical support to employees and external users by resolving common IT issues, assisting with account access, and documenting incidents to ensure timely resolution.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve basic IT issues, including password resets, account access, and application support.
• Research technical problems, identify solutions, and elevate issues when necessary.
• Document, track, and monitor incidents to ensure timely resolution.
• Provide excellent customer service while supporting a diverse user base.
• Follow established procedures and support documentation to resolve common technical issues.
• Identify recurring issues and trends to help improve service delivery.

Required Qualifications

• Minimum of 6 months of experience in:
• Customer service
• Basic IT troubleshooting
• Call center or high-volume phone support environment
• Strong communication and problem-solving skills.
• Ability to effectively manage multiple requests in a fast-paced setting.
• Comfortable learning new applications and technologies.

Preferred Qualifications

• Previous IT help desk or technical call center experience.
• Experience supporting users with account access, password resets, or software applications.
• Certifications or education in IT

Work Environment

• Hybrid schedule in Madison, WI following training, alternating between onsite and remote work.
• Working hours of 4pm to 12:30am, Monday - Friday

Job Type & Location

This is a Contract position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Madison,WI.

Application Deadline

This position is anticipated to close on Oct 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.