Service Department Supervisor

Columbus-Equipment-Company; Piketon (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health dental and vision insurance

401K

Vacation and PTO

STD, Life, and Disability Insurance

Paid Holidays

Tailored Training

Tuition Assistance/Reimbursement

Competitive Compensation

Succession Pathway

Job summary

Columbus Equipment Company is seeking a Service Supervisor to drive customer satisfaction and profitability within the service department. The role involves communicating with customers, resolving disputes, and ensuring timely invoicing with support staff.

The ideal candidate will have strong leadership, 3+ years in earth-moving equipment service, and solid computer skills. DOT drug testing and background checks are required, with focus on technician productivity and safety.

Qualifications

• Three or more years of experience with earth moving equipment parts and service in a customer contact position.
• Proven track record in customer satisfaction.
• Strong leadership and coaching abilities.
• Excellent verbal and written communications.
• Basic computer skills including Microsoft Excel, Outlook and Word.
• Must pass Pre-Employment Criminal Background screening and DOT Drug Test.

Responsibilities

• The Service Supervisor is responsible for customer satisfaction and overall profitability within the service department's areas of responsibility.
• Candidate communicates with customers and ethically resolves disputes keeping the customer and company's interest in mind.
• The Service Supervisor is responsible for timely paperwork flow keeping work in process as low as possible.
• With assistance from the support staff, the Service Supervisor provides timely and accurate invoices to customers.
• He/she is also responsible for the human resources within the department, with a focus of maintaining a high level of technician productivity, efficiency, and safety.
• The individual recommends and oversees replacement and repair of internal physical assets.

Skills

Customer service

Leadership

Communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Excel

Outlook

Word

Job description

In 1952, Columbus Equipment Company was founded by Bill Early, who was known around the world as a legend – a true innovator in the heavy equipment industry. Recognized today asOhio's Dependable Dealer, the company's commitment to employees and unmatched reputation for product support excellence extends across the State of Ohio, as well as the Midwest region.
Remaining a family owned business, Columbus Equipment has expanded into ten locations and continues to be committed to being the best—the best equipment, the best product support, the best customer service, and the best overall experience when it comes to purchasing heavy equipment.
We realize that our employees are our most important resource, and that our customers are our most important asset. At Columbus Equipment Company, our customers are our first priority, and we are looking to add team members that will help us build partnerships that will foster success.

Whether you're looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including, but not limited to:

• Health dental and vision insurance
• 401K
• Vacation and PTO
• STD, Life, and Disability Insurance
• Paid Holidays
• Tailored Training
• Tuition Assistance/Reimbursement
• Competitive Compensation
• Succession Pathway

Responsibilities and Duties

• The Service Supervisor is responsible for customer satisfaction and overall profitability within the service department's areas of responsibility.
• Candidate communicates with customers and ethically resolves disputes keeping the customer and company's interest in mind.
• The Service Supervisor is responsible for timely paperwork flow keeping work in process as low as possible.
• With assistance from the support staff, the Service Supervisor provides timely and accurate invoices to customers.
• He/she is also responsible for the human resources within the department, with a focus of maintaining a high level of technician productivity, efficiency, and safety.
• The individual recommends and oversees replacement and repair of internal physical assets.

Qualifications

• High school diploma, college, and/or tech school helpful.
• Three or more years of experience with earth moving equipment parts and service in a customer contact position.
• Candidate must have proven track record in customer satisfaction
• Strong leadership and coaching abilities
• Positive attitude, problem solving skills
• Excellent verbal and written communications.
• Candidate must be highly motivated and be able to work well in a team environment.
• Basic computer skills required.
• Must be able to pass a Pre-Employment Criminal Background screening and DOT Drug Test

Qualifications

Behaviors

Required

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Experience

Required

Basic computer skills including Microsoft Excel, Outlook and Word

3 years:

Experience with earth moving equipment parts and service in a customer contact position

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.