Field Supervisor

Columbus-Equipment-Company; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K

Vacation and PTO

STD, Life, and Disability Insurance

Paid Holidays

Tuition Assistance/Reimbursement

Succession Pathway

Job summary

Columbus Equipment Company, based in Ohio, is seeking a Service Manager to lead field repair operations and ensure high levels of customer satisfaction. You will oversee quotes, coordinate repairs with shop staff, and monitor field campaigns to meet manufacturer timelines.

The role requires strong communication, supervision, and safety leadership, with a focus on maintaining an efficient service fleet and accurate reporting to the Service Manager.

Qualifications

• Requires High School diploma or equivalent.
• Minimum of five years related experience.
• Valid driver's license with a clean driving record.
• Excellent written and verbal communication skills.
• Knowledge of office equipment operation and PC skills.
• Basic knowledge of administration and supervision.

Responsibilities

• Provides customer with detailed quote with scope of repair.
• Discusses required service work with customers before repairs.
• Follow-up with customers on jobs performed.
• Maintains customer satisfaction with service performed and staff.
• Opens and maintains field work order files.
• Collaborates with service admin to prepare and close work orders.
• Assists Shop Foreman and service mechanics as needed.
• Maintains communications with the Service Manager about field repair activities.
• Upholds a high morale and work ethic among staff.
• Maintains service fleet, repairs, appearance, safety and cost controls.
• Conducts daily truck inspections and maintains truck files.
• Schedules Field Campaigns to meet manufacturer timelines.
• Helps obtain parts and supplies for service work with Parts Dept.
• Promotes good customer and employee relations.
• Reviews personnel and provides recommendations; understands labor agreements.
• Performs other duties as assigned by the Service Manager.
• Ensures safety and incident reporting procedures are followed; conducts investigations and training.

Skills

Communication skills

Office equipment

Administration

Supervision

Education

High School diploma

Job description

In 1952, Columbus Equipment Company was founded by Bill Early, who was known around the world as a legend – a true innovator in the heavy equipment industry. Recognized today asOhio's Dependable Dealer, the company's commitment to employees and unmatched reputation for product support excellence extends across the State of Ohio, as well as the Midwest region.
Remaining a family owned business, Columbus Equipment has expanded into ten locations and continues to be committed to being the best—the best equipment, the best product support, the best customer service, and the best overall experience when it comes to purchasing heavy equipment.

We realize that our employees are our most important resource, and that our customers are our most important asset. At Columbus Equipment Company, our customers are our first priority, and we are looking to add team members that will help us build partnerships that will foster success.

Whether you're looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including, but not limited to:

• Health dental and vision insurance
• 401K
• Vacation and PTO
• STD, Life, and Disability Insurance
• Paid Holidays
• Tailored Training
• Tuition Assistance/Reimbursement
• Succession Pathway

Responsibilities and Duties

• Provides customer with detailed quote with scope of repair.
• Discusses with customers required service work prior to executing repairs.
• Follow-up with customers on jobs performed.
• Maintains a level of satisfaction with customer on service performed and with the work of the personnel under his/her direction.
• Opens and maintains field workorder files.
• Works with service admin on getting workorders ready to be processed and closed.
• Provides necessary assistance to Shop Foreman and service mechanics as needed.
• Maintains communications with the Service Manager regarding activities of field repair orders.
• Maintains a high level of morale and work ethic standards for self and service employees under his/her direction.
• Maintains service fleet, repairs, appearance, safety and cost controls.
• Collect daily truck inspections.
• Maintain service truck files
• Scheduling Field Campaigns to ensure completion in the time frame given by manufacturer.
• Responsible for maintaining maximum labor efficiency.
• Assist in obtaining parts and supplies for service repair work in cooperation with the Parts Department.
• Promotes good customer and employee relations.
• Reviews, evaluates personnel and makes recommendations. Is completely familiar with labor agreements.
• Performs other duties as assigned by the Service Manager.
• Ensures effective employee relations; mentor, coach, train, and develop while instilling and promoting teamwork.
• Manages departmental performance measures, including visual controls and provide regular progress reports to manager.
• Promotes and ensures proper safety and incident reporting procedures are in compliance, conducts investigations, and training.
• Maintain a clean and safe work environment.
• All other miscellaneous duties as assigned.

Qualifications

• High School diploma or equivalent
• Minimum of five years of related experience
• Valid Driver’s License and a safe driving record
• Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
• Knowledge of office equipment operation and PC skills
• Basic knowledge of administration and supervision
• Written and verbal communication skills, ability to demonstrate and state facts to all contact people

Physical Requirements

• Required to use computers and office machines
• Work environment is consistent with that of construction equipment yard and repair shop
• Safety training and PPE is required
• Occasional lifting up to 75 lbs.
• Must be able to sit and stand for long periods of time with frequent bending and stooping

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.