Field Supervisor

Columbus Equipment Company; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401K

Vacation and PTO

STD, Life, Disability Insurance

Paid Holidays

Tailored Training

Tuition Assistance/Reimbursement

Job summary

Columbus Equipment Company, Ohio's Dependable Dealer, seeks a Service Manager to oversee field repairs, scheduling, and service operations. Lead technicians, coordinate with parts, and ensure safety while delivering top-tier customer service.

Applicants should have a high school diploma and at least five years of related experience, plus a valid driver’s license, strong communication, and PC proficiency. This role offers growth, competitive benefits, and a collaborative team environment.

Qualifications

• High School diploma or equivalent.
• Minimum five years of related experience in service/maintenance.
• Valid Driver’s License and clean driving record.
• Strong written and verbal communication with customers.
• Proficiency with office software and basic admin tasks.

Responsibilities

• Provides detailed quotes with repair scope to customers.
• Discusses required service work prior to repairs.
• Follows up with customers on completed jobs.
• Maintains customer satisfaction and service team performance.
• Opens and maintains field work order files.
• Coordinates with service admin to process and close orders.
• Assists Shop Foreman and mechanics as needed.
• Maintains communications with Service Manager on field activities.
• Ensures clean safety practices and proper incident reporting.
• Manages field fleet, repairs, appearance, and cost controls.
• Schedules field campaigns to meet manufacturer deadlines.
• Helps procure parts and supplies in cooperation with Parts.
• Promotes good customer and employee relations.
• Mentors and trains staff to uphold teamwork and performance.
• Tracks departmental performance with visual controls and reports.

Skills

Customer service

Leadership

Team management

Communication

Problem solving

Decision making

Education

High School diploma

Tools

MS Office

Job description

In 1952, Columbus Equipment Company was founded by Bill Early, who was known around the world as a legend – a true innovator in the heavy equipment industry. Recognized today asOhio's Dependable Dealer, the company's commitment to employees and unmatched reputation for product support excellence extends across the State of Ohio, as well as the Midwest region.
Remaining a family owned business, Columbus Equipment has expanded into ten locations and continues to be committed to being the best—the best equipment, the best product support, the best customer service, and the best overall experience when it comes to purchasing heavy equipment.

We realize that our employees are our most important resource, and that our customers are our most important asset. At Columbus Equipment Company, our customers are our first priority, and we are looking to add team members that will help us build partnerships that will foster success.

Whether you're looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including, but not limited to:

• Health dental and vision insurance
• 401K
• Vacation and PTO
• STD, Life, and Disability Insurance
• Paid Holidays
• Tailored Training
• Tuition Assistance/Reimbursement
• Succession Pathway

Responsibilities and Duties

• Provides customer with detailed quote with scope of repair.
• Discusses with customers required service work prior to executing repairs.
• Follow-up with customers on jobs performed.
• Maintains a level of satisfaction with customer on service performed and with the work of the personnel under his/her direction.
• Opens and maintains field workorder files.
• Works with service admin on getting workorders ready to be processed and closed.
• Provides necessary assistance to Shop Foreman and service mechanics as needed.
• Maintains communications with the Service Manager regarding activities of field repair orders.
• Maintains a high level of morale and work ethic standards for self and service employees under his/her direction.
• Maintains service fleet, repairs, appearance, safety and cost controls.
• Collect daily truck inspections.
• Maintain service truck files
• Scheduling Field Campaigns to ensure completion in the time frame given by manufacturer.
• Responsible for maintaining maximum labor efficiency.
• Assist in obtaining parts and supplies for service repair work in cooperation with the Parts Department.
• Promotes good customer and employee relations.
• Reviews, evaluates personnel and makes recommendations. Is completely familiar with labor agreements.
• Performs other duties as assigned by the Service Manager.
• Ensures effective employee relations; mentor, coach, train, and develop while instilling and promoting teamwork.
• Manages departmental performance measures, including visual controls and provide regular progress reports to manager.
• Promotes and ensures proper safety and incident reporting procedures are in compliance, conducts investigations, and training.
• Maintain a clean and safe work environment.
• All other miscellaneous duties as assigned.

Qualifications

• High School diploma or equivalent
• Minimum of five years of related experience
• Valid Driver’s License and a safe driving record
• Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
• Knowledge of office equipment operation and PC skills
• Basic knowledge of administration and supervision
• Written and verbal communication skills, ability to demonstrate and state facts to all contact people

Physical Requirements

• Required to use computers and office machines
• Work environment is consistent with that of construction equipment yard and repair shop
• Safety training and PPE is required
• Occasional lifting up to 75 lbs.
• Must be able to sit and stand for long periods of time with frequent bending and stooping

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.