Service Department Manager – Lead, Coach, Delight Customers

SmartRecruiters, Inc.; Gilbert (AZ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

NO SUNDAYS

Competitive pay

Advancement opportunities

Job summary

Brakes Plus in Gilbert, AZ is seeking a Store Manager for our service department to uphold top standards of customer service while leading a high-performing team. You will develop and coach technicians and service advisors, oversee scheduling, and ensure safe, efficient store operations that reflect our core values.

The role emphasizes hands-on leadership, performance coaching, and a strong focus on safety and process execution to deliver an industry-leading customer experience.

Qualifications

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Minimum of 2 years’ experience in a Service Advisor/Writer role, preferably at Brakes Plus.
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Solid knowledge of basic OSHA laws.

Responsibilities

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service advisors, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment, and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Skills

Leadership

Store management

Communication skills

Organizational skills

Team mentorship

Customer service

Safety knowledge

Job description

Brakes Plus in Gilbert, AZ is seeking a Store Manager for our service department to uphold top standards of customer service while leading a high-performing team. You will develop and coach technicians and service advisors, oversee scheduling, and ensure safe, efficient store operations that reflect our core values.

The role emphasizes hands-on leadership, performance coaching, and a strong focus on safety and process execution to deliver an industry-leading customer experience.