Auto Service Store Manager — Lead Teams & Customer Experience

Brakes Plus; Tyler (TX); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

No Sundays

Competitive pay

Advancement opportunities

Job summary

Brakes Plus seeks a Store Manager to uphold our high standards in the service department. You will lead a motivated team, work closely with the Service Team, and drive performance through hands-on coaching and efficient store processes to deliver an industry-leading customer experience.

The role requires outstanding leadership, at least 2 years in a Service Advisor/Writer role, preferably at Brakes Plus, strong organization, and excellent communication.

Qualifications

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.

Responsibilities

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service advisors, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment, and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Skills

Leadership

Store Management

Customer Service

Communication

Coaching/Mentoring

OSHA knowledge

Job description

Brakes Plus seeks a Store Manager to uphold our high standards in the service department. You will lead a motivated team, work closely with the Service Team, and drive performance through hands-on coaching and efficient store processes to deliver an industry-leading customer experience.

The role requires outstanding leadership, at least 2 years in a Service Advisor/Writer role, preferably at Brakes Plus, strong organization, and excellent communication.