Service Store Manager: Lead Team & Customer Experience

Brakes Plus; Gilbert (AZ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

No Sundays

Competitive pay

Advancement opportunities

Benefits program

Job summary

Brakes Plus in Gilbert, AZ is seeking a Store Manager to lead the service department and uphold our core values, driving peak performance and an exceptional customer experience. You will cultivate a motivated team, partner with the Service Team, and execute store processes to elevate service delivery and outcomes.

You will coach technicians and service advisors, schedule duties, and monitor performance while ensuring OSHA compliance and safe operations.

Qualifications

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Minimum of 2 years' experience preferred in a Service Advisor/Writer role, preferably at Brakes Plus
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws

Responsibilities

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service advisors, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment, and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Skills

Leadership

Team motivation

Effective communication

Mentoring

Customer orientation

Job description

Brakes Plus in Gilbert, AZ is seeking a Store Manager to lead the service department and uphold our core values, driving peak performance and an exceptional customer experience. You will cultivate a motivated team, partner with the Service Team, and execute store processes to elevate service delivery and outcomes.

You will coach technicians and service advisors, schedule duties, and monitor performance while ensuring OSHA compliance and safe operations.