Lead Automotive Service Advisor & Team Coach

Brakes Plus; Marana (AZ); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401K Retirement Plan

Disability Insurance

Paid Time Off

Paid Holidays

Job summary

Brakes Plus in Marana, AZ is seeking an Automotive Service Advisor to lead the service team and uphold high standards of customer experience. Reporting to the Store Manager, you will coach technicians, schedule work, manage parts, and ensure safety compliance while driving performance and service quality.

You will directly interact with customers to identify opportunities, provide prices and options, and mentor staff to exceed business objectives in a fast-paced environment.

Qualifications

• Excellent leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Organized and detail-oriented with mentoring ability.
• Excellent verbal and written communication.
• Ability to develop relationships with customers and team.
• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Valid driver’s license.
• Solid knowledge of OSHA laws.

Responsibilities

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in‑house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Skills

Leadership

Store management

Communication

Mentoring

Job description

Brakes Plus in Marana, AZ is seeking an Automotive Service Advisor to lead the service team and uphold high standards of customer experience. Reporting to the Store Manager, you will coach technicians, schedule work, manage parts, and ensure safety compliance while driving performance and service quality.

You will directly interact with customers to identify opportunities, provide prices and options, and mentor staff to exceed business objectives in a fast-paced environment.