Service Department Manager | Growth & Ops Leader

United-Ag-&-Turf-Ne,-LL; Hicksville (NY); Vor Ort; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Bonus Program

John Deere University Training

Benefits: medical, dental, vision, 401

Referral Bonus

Earned PTO

Employee Assistance Program

Paid holidays

Life Insurance

Work/Life Balance

Advancement opportunities

Professional development

Zusammenfassung

United Ag & Turf NE is seeking a Service Manager in Hicksville, NY to lead the Service Department, drive customer satisfaction, and coordinate with branch leadership. You will oversee repairs, scheduling, and service delivery, ensuring safe and efficient operations.

The role requires strong managerial and customer service skills, familiarity with John Deere equipment, and the ability to train and develop staff.

Qualifikationen

• Excellent customer service and follow-through.
• Ability to manage personnel and adhere to policies.
• Strong communication and leadership skills.
• Familiarity with equipment industry and John Deere products preferred.

Aufgaben

• Manage service repairs and assign jobs to technicians based on skills.
• Ensure timely completion and invoicing of service orders to maximize profitability.
• Resolve elevated customer issues with high service standards.
• Participate in team meetings to foster cross-department collaboration.
• Assist in developing and implementing Service Department policies and processes.
• Create annual forecasts and branch goals aligned with financial objectives.
• Communicate with Corporate Service Manager and branch staff regularly.
• Hire, train and develop service personnel; conduct performance reviews.

Kenntnisse

Customer service

People management

Communication

Ausbildung

High school diploma or GED

Tools

Service Advisor

Jobbeschreibung

United Ag & Turf NE is seeking a Service Manager in Hicksville, NY to lead the Service Department, drive customer satisfaction, and coordinate with branch leadership. You will oversee repairs, scheduling, and service delivery, ensuring safe and efficient operations.

The role requires strong managerial and customer service skills, familiarity with John Deere equipment, and the ability to train and develop staff.