Service Department Manager | Growth & Customer Excellence

M&K Truck Centers; Waukee (IA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

ESOP program

Comprehensive benefits

Paid holidays and vacation

Job summary

M&K Truck Centers in Waukee, IA is seeking a Service Manager to oversee daily Service Department activities and drive efficiency, profitability, and customer satisfaction.

The role requires a Bachelor's in Business Management, 5 years of related experience, strong interpersonal skills, and CDL preferred; we offer competitive pay, ESOP, and comprehensive benefits.

Qualifications

• Bachelor’s Degree in Business Management preferred.
• Five years of related experience and/or training required.
• Strong interpersonal skills are necessary.
• Experience with heavy duty dealerships preferred.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Creates and uses specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan.
• Works with the COO and Director of Service to accomplish assigned goals.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Reviews and analyzes technician’s performance results and provides leadership and guidance when applicable.
• Analyzes and provides leadership in the area of market potential and penetration for all Service Department capabilities.
• Coordinates and maintains a working relationship with all other department heads
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Handles customer complaints immediately and according to the dealership’s guidelines.
• Establishes and maintains 24 hour follow-up with all customers to confirm satisfaction with the service experience.

Skills

Strong interpersonal skills

Education

Bachelor's Degree in Business Management

Five years of related experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

30+ days ago Requisition ID: 3095

Salary Range: $85,000.00 To $115,000.00 Annually

M&K Truck Centers is an award-winning commercial vehicle dealer group with over 38 years of industry experience. We are proud to have received numerous accolades, including the 2025 Dealer of the Year for Volvo Trucks in North America and the 2025 Central Region Dealer of the Year for Volvo Trucks in North America, along with several previous awards highlighting our excellence in sales and service.

As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and exceed customer expectations.

Essential Functions:

Customer Focus : Monitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience.

Team Leadership : Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback.

Operational Excellence : Take ownership of your service center’s performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations.

Financial Management : Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of M&K products, service systems, and procedures to act in the best interest of the company.

Leadership Skills: Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-shift operations with 15+ direct reports.

Operational Experience: Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs.

Bachelor's degree or equivalent professional experience.

Strong leadership and team collaboration skills. Must have at least 3 years of management experience

Background in Sales is a plus.

Ability to manage high-pressure situations with exceptional prioritization and time management

Strategic and proactive mindset, with a focus on equipping your team for success

Self-aware, flexible, and open-minded approach

Analytical thinking combined with hands-on problem-solving abilities

Advocacy for both customers and team members

Maintain a valid driver’s license

Ability to regularly drive a company vehicle; which is considered as a safety sensitive function with M&K.

What We Offer:

Competitive Wages: We offer aggressive pay rates to attract top talent.

Bonus/Commission Potential: We value the efforts and energies that result in growth of the organization and reaching our goals. Competitive bonus or commission potential is included in this role.

Training & Development: Opportunities to enhance your skills in a supportive environment.

Safe Working Conditions: Work in compliance with DOT and governmental regulations.

Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.