Service Manager

SouthWest HMS; Lawton (OK); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading service company in Lawton, Oklahoma is searching for a highly motivated and experienced Service Manager to oversee daily operations and ensure top-notch customer service. Responsibilities include managing service staff, developing policies for improved efficiency, and handling customer complaints. The ideal candidate should possess proven managerial experience, excellent communication skills, and a relevant degree. This role offers a dynamic work environment in a supportive team setting.

Qualifications

• Proven experience as a Service Manager or similar role.
• Excellent customer service and communication skills.
• Strong leadership and management skills.

Responsibilities

• Manage and oversee the daily operations of the service department.
• Ensure that all customer needs are met and that our team is providing excellent customer service.
• Develop and implement service policies and procedures to improve efficiency.

Skills

Customer service

Leadership

Time management

Problem-solving

Education

Bachelor's degree in Business Administration

Tools

Service management software

Job description

We are seeking a highly motivated and experienced Service Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of our service department, ensuring that all customer needs are met and that our team is working efficiently and effectively.

Responsibilities:

• Manage and oversee the daily operations of the service department
• Ensure that all customer needs are met and that our team is providing excellent customer service
• Develop and implement service policies and procedures to improve efficiency and customer satisfaction
• Monitor and analyze service performance metrics to identify areas for improvement
• Manage and train service staff to ensure that they are providing high-quality service to our customers
• Collaborate with other departments to ensure that all customer needs are met
• Handle customer complaints and resolve issues in a timely and professional manner
• Ensure that all service equipment and tools are properly maintained and in good working condition

Requirements:

• Proven experience as a Service Manager or similar role
• Excellent customer service and communication skills
• Strong leadership and management skills
• Ability to analyze and interpret service performance metrics
• Experience with service management software
• Ability to handle customer complaints and resolve issues in a timely and professional manner
• Highly organized and detail-oriented
• Bachelor's degree in Business Administration or related field preferred