Service Department Manager

Ironshore Contracting, Llc; Baltimore (MD); On-site; USD 90,000 - 140,000; Full time

Job summary

IronShore Contracting in Baltimore, MD is seeking a on-site Service Department Manager to lead daily operations and drive service sales for the Roofing Service Department. You will coordinate office and field efforts, ensure safety, efficiency, and high-quality service, while achieving revenue targets.

The role requires overseeing staff, scheduling, materials, and customer relationships, as well as estimating bids, managing profitability, and ensuring compliance with safety standards across

Qualifications

• Experience in roofing, construction, or building envelope services.
• Lead the daily operations and sales performance of the Roofing Service Department.
• Drive revenue growth, new business development, customer retention, and profitability.
• Manage service staff, field operations, scheduling, dispatching, materials, and resources.
• Build and maintain strong customer relationships while ensuring exceptional service and satisfaction.
• Estimate and bid service work, prepare proposals, and support sales opportunities.
• Oversee service projects from initial request through completion, ensuring quality, safety, efficiency, and profitability.
• Monitor job costs, labor, materials, and overall department performance.
• Lead, coach, and develop service personnel while promoting accountability, teamwork, and high performance.
• Ensure compliance with company policies, procedures, and safety standards

Responsibilities

• Lead the daily operations and sales performance of the Roofing Service Department.
• Coordinate office and field efforts to ensure service work is completed safely and efficiently.
• Drive revenue growth and develop new business while achieving departmental sales goals.
• Oversee staff, scheduling, materials, and customer relationships to ensure satisfaction.
• Estimate and bid service work and support sales opportunities.
• Monitor job costs, labor, and overall department performance.
• Coach and develop service personnel to promote accountability and high performance.
• Ensure compliance with safety standards and company policies.

Skills

Roofing knowledge

Operations management

Sales leadership

Budgeting

Customer relationships

Bid and proposals

Team coaching

Safety compliance

Job description

IronShore Contracting is a commercial roofing and construction services provider specializing in flat and low-slope roofing systems, architectural metal wall panels, custom sheet metal, and roof maintenance and service. With more than 100 years of combined team experience, we serve commercial, industrial, institutional, and retail customers throughout Maryland, Virginia, and Washington, D.C.

Our experienced teams provide comprehensive roofing and building envelope solutions, including 24/7 emergency leak response, inspections, preventative maintenance, repairs, and complex roofing projects. As an authorized applicator for leading manufacturers, we are committed to delivering exceptional quality, safety, customer service, and project performance.

Role Description

The Service Department Manager is a full-time, on-site role based in Baltimore, MD, responsible for leading the daily operations and sales performance of the Roofing Service Department. This role coordinates office and field efforts to ensure service work is completed safely, efficiently, and to a high standard.

The Service Department Manager oversees staff, scheduling, materials, customer relationships, and service sales, with responsibility for driving revenue growth, developing new business, and achieving departmental sales goals. The Manager provides strategic direction while driving productivity, quality, profitability, and customer satisfaction.

Qualifications

• Experience in roofing, construction, or building envelope services, with the ability to understand roofing systems, leak diagnostics, and maintenance best practices.
• Lead the daily operations and sales performance of the Roofing Service Department.
• Drive revenue growth, new business development, customer retention, and profitability.
• Manage service staff, field operations, scheduling, dispatching, materials, and resources.
• Build and maintain strong customer relationships while ensuring exceptional service and satisfaction.
• Estimate and bid service work, prepare proposals, and support sales opportunities.
• Oversee service projects from initial request through completion, ensuring quality, safety, efficiency, and profitability.
• Monitor job costs, labor, materials, and overall department performance.
• Lead, coach, and develop service personnel while promoting accountability, teamwork, and high performance.
• Ensure compliance with company policies, procedures, and safety standards