Roofing Service Manager - Growth & Ops Lead

Ironshore Contracting, Llc; Baltimore (MD); On-site; USD 90,000 - 140,000; Full time

Job summary

IronShore Contracting in Baltimore, MD is seeking a on-site Service Department Manager to lead daily operations and drive service sales for the Roofing Service Department. You will coordinate office and field efforts, ensure safety, efficiency, and high-quality service, while achieving revenue targets.

The role requires overseeing staff, scheduling, materials, and customer relationships, as well as estimating bids, managing profitability, and ensuring compliance with safety standards across

Qualifications

• Experience in roofing, construction, or building envelope services.
• Lead the daily operations and sales performance of the Roofing Service Department.
• Drive revenue growth, new business development, customer retention, and profitability.
• Manage service staff, field operations, scheduling, dispatching, materials, and resources.
• Build and maintain strong customer relationships while ensuring exceptional service and satisfaction.
• Estimate and bid service work, prepare proposals, and support sales opportunities.
• Oversee service projects from initial request through completion, ensuring quality, safety, efficiency, and profitability.
• Monitor job costs, labor, materials, and overall department performance.
• Lead, coach, and develop service personnel while promoting accountability, teamwork, and high performance.
• Ensure compliance with company policies, procedures, and safety standards

Responsibilities

• Lead the daily operations and sales performance of the Roofing Service Department.
• Coordinate office and field efforts to ensure service work is completed safely and efficiently.
• Drive revenue growth and develop new business while achieving departmental sales goals.
• Oversee staff, scheduling, materials, and customer relationships to ensure satisfaction.
• Estimate and bid service work and support sales opportunities.
• Monitor job costs, labor, and overall department performance.
• Coach and develop service personnel to promote accountability and high performance.
• Ensure compliance with safety standards and company policies.

Skills

Roofing knowledge

Operations management

Sales leadership

Budgeting

Customer relationships

Bid and proposals

Team coaching

Safety compliance

Job description

IronShore Contracting in Baltimore, MD is seeking a on-site Service Department Manager to lead daily operations and drive service sales for the Roofing Service Department. You will coordinate office and field efforts, ensure safety, efficiency, and high-quality service, while achieving revenue targets.

The role requires overseeing staff, scheduling, materials, and customer relationships, as well as estimating bids, managing profitability, and ensuring compliance with safety standards across