Service Manager (73842)

Valcourt Group; Manalapan Township (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Valcourt Group is seeking a Service Manager to oversee small service projects and emergency repairs, ensuring high safety, quality, and profitability. You will lead the service team, build strong client relationships, and manage daily operations with a focus on timely, within-budget delivery.

Responsibilities include coordinating scheduling and resources, monitoring costs, and driving continuous improvement while maintaining exceptional client service.

Qualifications

• 5+ years of construction, roofing, building services, or related experience.
• Previous supervisory or management experience preferred.
• Strong communication, organization, and customer service skills.
• Ability to manage multiple service projects at the same time.
• Strong focus on safety, quality, and problem-solving.

Responsibilities

• Lead and support the service team while maintaining a positive, customer-focused culture.
• Build strong client relationships through clear communication and responsiveness.
• Coordinate scheduling, manpower, materials, and job progress.
• Ensure work is completed safely, on time, within budget, and to company standards.
• Monitor job costing, budgets, and profitability.
• Support accurate invoicing, billing, and collections.
• Review service performance and identify opportunities for improvement

Skills

Construction experience

Supervisory experience

Communication skills

Organization

Customer service

Safety focus

Job description

The Service Manager is responsible for overseeing small service projects, including emergency repairs, leak investigations, maintenance work, and other small-scale scopes. This role will manage the service team, ensure a strong client experience, and maintain high standards for safety, quality, and profitability.

Key Responsibilities

• Lead and support the service team while maintaining a positive, customer-focused culture.
• Build strong client relationships through clear communication and responsiveness.
• Ensure client concerns and service needs are handled quickly and professionally.

Operations

• Manage daily service operations, including emergency repairs, leak investigations, and small projects.
• Coordinate scheduling, manpower, materials, and job progress.
• Ensure work is completed safely, on time, within budget, and to company standards.

Financial & Administrative

• Monitor job costing, budgets, and profitability.
• Support accurate invoicing, billing, and collections.

Review service performance and identify opportunities for improvement

Qualifications

Qualifications:

• 5+ years of construction, roofing, building services, or related experience.
• Previous supervisory or management experience preferred.
• Strong communication, organization, and customer service skills.
• Ability to manage multiple service projects at the same time.
• Strong focus on safety, quality, and problem-solving.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.