Heidler - Service Manager

Heidler Roofing, LLC; York (York County); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Heidler Roofing is seeking a Service Manager to oversee the service division, coordinating scheduling and resource allocation while upholding safety and quality standards. The role focuses on optimizing workflows, managing budgets, and maintaining high customer satisfaction.

It also involves driving business by generating leads and collaborating with the commercial division. The successful candidate will lead the service superintendent, supervise technicians, analyze cost reports, and ensure

Qualifications

• Must have at least 10 years’ experience in the roofing industry.
• Comparable experience in management and operations.
• Relevant certifications in roofing and project management are a plus.
• High school degree or GED equivalent required.

Responsibilities

• Oversee the Service Division operations and performance.
• Lead the service superintendent and oversee technicians.
• Monitor expenses and manage project budgets for profitability.
• Develop accurate bid proposals and generate new client relationships.
• Respond to client requests and coordinate service work and updates.
• Qualify re-roofing leads and funnel to the commercial division.
• Review warranty calls and participate in weekly operations & sales meetings.

Skills

Organizational skills

Research skills

Communication skills

Team leadership

Problem solving

Time management

Education

High school diploma or GED

Roofing certifications

Project management certification

Tools

MS Word

Excel

Email/Calendars

Service software

Job description

The Service Manager is responsible for overseeing and managing the service operations of the division, ensuring that all service requests are handled efficiently and effectively. This role involves coordinating scheduling and resource allocation and maintaining high levels of customer satisfaction while adhering to company safety and quality standards. The Service Manager is charged with optimizing workflows, managing service budgets, and fostering strong relationships with clients to understand their needs and expectations. With a focus on continuous improvement, the Service Manager plays a pivotal role in enhancing operational performance, implementing best practices, driving the overall success of the service division and providing qualified re-roofing leads for the commercial division.

Essential Functions

• Overall management of the Service Division.
• Lead, motivate and manage the service superintendent who oversees the technicians within the division.
• Monitor expenses, identify cost-saving opportunities, manage budgets for projects ensuring effectiveness and profitability.
• Develop accurate, complete, professional, timely and profitable bid proposals.
• Generate new sales and clients. This includes making “cold calls” and maintaining relationships with current customers.
• Examine blueprints of prospective client requirements to determine cost.
• Receive client phone calls, emails and internet inquiries and respond to client requests for service work, project updates and supplemental work to existing projects.
• Manage the information entered in our service software.
• Assist in the completion of all service invoicing within a timely manner.
• Conduct regular client satisfaction surveys to gather feedback and identify areas for improvement.
• Work with the marketing team to send out timely marketing campaigns for roof service work.
• Qualify re-roofing leads and send them over to the commercial division when found during a site visit with a customer.
• Demonstrate ability to remain flexible and efficient in a fast-paced environment while ensuring quality standards are being met.
• Possess ability to effectively analyze and solve problems while working under pressure.
• Good organizational, time management, and communication skills.
• Oversee the management of scheduling and documentation of work orders and jobs.
• Ensure there is good customer communication to notify/update them on job start and the progress throughout their job.
• Ensure that sold projects are completed as sold, in a timely fashion, on budget and to company standards.
• Work with the President in the development of new services.
• Review and schedule warranty calls.
• Attend and participate in weekly company Operation and Sales meetings.
• Be flexible and keep an open mind to change.

• Understand job cost reports as well as managing cost to complete throughout each project.
• Thorough understanding of how projects are quoted in regard to costs for material, labor, and equipment.
• Proficient working in MS Word, Excel and other business-related software, including email, calendars, and contacts.
• Excellent verbal and written communication skills.
• Must have strong organizational and research skills.
• Ability to prioritize, complete multiple tasks, and follow through to achieve project goals.
• Ability to adapt to change and maintain a positive attitude and strong work ethic.
• Be self-motivated and possess the flexibility to adjust to changing priorities.
• Ability to function effectively in a fast-paced, high-volume work environment with strong attention to detail and accuracy.
• Ability to interact with all levels of the organization and external customers.
• Willingness to continually look for opportunities to improve processes, functions, and actions to maximize efficiency and customer value.
• Ability to work independently and exercise good judgment in handling and processing confidential information.
• Must be able to work in a team environment and present a professional image of the company and core values (The 3 H’s - Honor, Humility & Health).
• Ability to analyze numerical data and be able to make decisions upon that data.
• Must have the ability to read and interpret maps, drawings, instructional manuals, work site directions, blueprints, and written instructions.

Supervisory Responsibility

Service Superintendent will report up to this position.

Physical Demands

• Will be required to regularly sit for long periods of time.
• Work in areas requiring safety glasses, hearing protection, hard hat, and safety shoes.
• Work in a professional office environment. Routinely using standard office equipment such as computers, phones and copiers.
• Regularly requires verbal communication of detailed information to others either by phone, in-person, or email.
• Will be required to drive to jobsites and customer meetings occasionally.
• Must be able to set-up and climb a ladder for roof access on the job site.

This job operates in a professional office environment as well as on site at construction locations. The use of computers, printers, cell phones, telephones, photocopiers, scanners, filing cabinets, and fax machines is required. Other functions can take place indoors or outdoors, sometimes in high, precarious places with fumes and/or airborne particles. While on jobsites the work environment has loud to very loud noise levels associated with various equipment, coworkers, and phone conversations. On jobsites often work must be performed in high and/or cramped workspaces and in awkward positions. While on jobsites the employee may work around hazardous situations, materials, and equipment.

Position Type

Full-Time

Compensation

See Offer Letter

See Offer Letter

Required Education and Experience

• Must have at least 10 years’ experience in the roofing industry.
• Comparable experience in management and operations.
• Relevant certifications in roofing and project management are a plus.
• High school degree or GED equivalent required.

Travel

Travel is occasional and sometimes required to visit job sites, meet with vendors/customer or assisting in delivering material. This may include occasional out-of-state travel and overnight stays.

Other Duties

This job description may not cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, activities, and responsibilities may change at any time. Nothing in this job description restricts senior management's right to assign or reassign duties and responsibilities to this job at any time.

Heidler Roofing, LLC is an Equal Employment Opportunity employer.

Equal Opportunity Employer, including disabled and veterans.