Roofing Service Manager

ecruit; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and performance bonuses

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Career development and training opportunities

Job summary

A leading roofing service provider in Baltimore is seeking an experienced Roofing Service Manager to oversee service operations and ensure quality standards. The role requires managing multiple priorities and collaborating with clients and field crews. Candidates should have at least 5 years of commercial roofing experience and strong leadership skills. Benefits include competitive salary, health insurance, and 401(k) matching. The position requires both office and field work with a focus on safety and professionalism.

Qualifications

• Minimum 5 years of commercial roofing experience in repairs, service, or project management.
• Strong understanding of roofing systems: single-ply, built-up, modified bitumen, and metal.
• Valid driver’s license and clean driving record.

Responsibilities

• Manage day-to-day operations of the service department including dispatching crews.
• Conduct site visits to assess roof conditions and develop repair scopes.
• Build and maintain client relationships through high-quality service delivery.

Skills

Leadership

Technical roofing knowledge

Communication skills

Scheduling

Tools

Microsoft Office

Estimating software

Job description

Job Summary

We are seeking a results-driven and experienced Roofing Service Manager to manage the service operations. The ideal candidate will possess strong leadership, technical roofing knowledge, and the ability to manage multiple priorities in a fast-paced environment. This role requires close collaboration with clients, field crews, vendors, and internal teams to ensure the highest quality standards and customer satisfaction.

Key Responsibilities

• Manage day-to-day operations of the service department, including dispatching crews, reviewing work orders, and coordinating materials and equipment.
• Conduct site visits to assess roof conditions, diagnose issues, and develop repair scopes and estimates.
• Build and maintain client relationships through responsive communication and high-quality service delivery.
• Prepare proposals, review invoices, and track job costs and profitability.
• Ensure all work is performed safely and in compliance with company and OSHA standards.
• Supervise service technicians and foremen — provide coaching, training, and performance feedback.
• Coordinate with suppliers, project managers, and the accounting team to maintain smooth workflow and accurate documentation.
• Develop preventative maintenance programs and support warranty service requests.
• Promote company values of safety, integrity, and professionalism at all times.

Qualifications

• Minimum 5 years of commercial roofing experience (repairs, service, or project management).
• Strong understanding of single-ply, built-up, modified bitumen, and metal roofing systems.
• Excellent leadership, scheduling, and communication skills.
• Proficiency with Microsoft Office and basic estimating or service management software.
• Valid driver’s license and clean driving record.
• Prior experience in a Service Manager or Roofing Project Manager role. (Preferred)
• OSHA 30-hour certification. (Preferred)
• Experience managing small crews and customer accounts. (Preferred)
• Office and on-site work (field visits required regularly).
• Occasional evening or weekend work may be necessary to meet project deadlines.

What We Offer

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development and training opportunities