Service Department Lead — Hospitality-Driven Auto Care

Swickard Auto Group; Las Vegas (NV); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan

Paid holidays

PTO

Disability coverage (optional)

Pet insurance (optional)

Job summary

Swickard Auto Group is seeking a Service Manager to lead the service department in the San Francisco Bay Area, with relocation possible based on position and dealership availability.

The role emphasizes customer satisfaction, profitability, and efficient operations, requiring strong leadership, communication, and a hospitality mindset. Candidates should have 5+ years in automotive service management, a valid driver’s license, and familiarity with Reynolds & Reynolds DMS.

Qualifications

• Minimum 5 years of experience in automotive service management.
• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness, optimism, curiosity, work ethic, empathy, self-awareness, integrity.
• Valid driver’s license is required.
• Experience with Reynolds & Reynolds DMS preferred.
• Strong leadership and management skills; excellent communication and interpersonal abilities.

Responsibilities

• Greet customers promptly and provide high-quality service to ensure satisfaction.
• Hire, train, and supervise service technicians; foster a positive work environment.

Skills

Leadership & management

Communication

Organizational skills

Work under pressure

HQ hospitality quotient

Valid driver license

Tools

Reynolds & Reynolds DMS

Job description

Swickard Auto Group is seeking a Service Manager to lead the service department in the San Francisco Bay Area, with relocation possible based on position and dealership availability.

The role emphasizes customer satisfaction, profitability, and efficient operations, requiring strong leadership, communication, and a hospitality mindset. Candidates should have 5+ years in automotive service management, a valid driver’s license, and familiarity with Reynolds & Reynolds DMS.