Service Manager | Seattle Regional Application

Swickard Auto Group; Wilsonville (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Career development opportunities

Ongoing training and support

Health and wellness insurance options

401k plan

Paid holidays

Job summary

An automotive services company located in Wilsonville, OR is seeking a Service Manager to oversee the service department. You will be responsible for ensuring customer satisfaction, managing operations efficiently, and developing your team. Ideal candidates should have at least 5 years of automotive service management experience and demonstrate strong leadership and organizational skills. The role offers opportunities for personal and professional growth within a dynamic work environment.

Qualifications

• Demonstrates a high ‘HQ’ consisting of kindness, optimism, and integrity.
• Minimum 5 years of experience in automotive service management.
• Valid driver's license required.

Responsibilities

• Manage all aspects of the service department.
• Schedule and prioritize service appointments.
• Hire, train, and supervise service technicians.
• Monitor and control labor costs.

Skills

Leadership skills

Communication skills

Technical knowledge of automotive repair

Organizational skills

Emotional intelligence

Education

High school diploma or equivalent

Tools

Reynolds & Reynolds DMS

Job description

1 week ago Be among the first 25 applicants

• This is a general application for Swickard Auto Group in Seattle for candidates willing to relocate if necessary based on position and dealership availability.

Description

The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.

Responsibilities

Customer Service

• Greet customers promptly and professionally.
• Ensure customer satisfaction through timely and quality service.
• Handle customer complaints and resolve issues effectively.

Team Management

• Hire, train, and supervise service technicians.
• Develop and maintain a positive work environment.
• Evaluate employee performance and provide feedback.

Operations Management

• Schedule and prioritize service appointments.
• Manage inventory of parts and supplies.
• Monitor and control labor costs.
• Ensure compliance with safety regulations and industry standards.

Financial Management

• Prepare and analyze service department reports.
• Develop and implement strategies to increase profitability.
• Monitor and control expenses.

Quality Control

• Inspect completed work to ensure quality standards are met.
• Identify and address any quality issues.

Other duties as assigned

Other duties as assigned.

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Experience: Minimum 5 years of experience in automotive service management.
• Education: High school diploma or equivalent.
• Certifications: Valid driver's license.
• Technical Knowledge: knowledge and experience with Reynolds & Reynolds DMS preferred.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proficiency in automotive repair and maintenance procedures.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.

Physical Requirements

• Ability to stand, walk, and sit for extended periods of time.
• Ability to lift and carry heavy objects up to 50 pounds.
• Ability to work in a noisy and sometimes dirty environment.
• Ability to use hand tools and equipment.

Benefits Of Working At Swickard

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive Benefits Package

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Motor Vehicle Manufacturing