Service Department Lead: Growth, Profit & Excellence

Lakeside International, L.L.C.; Franklin Gardens (IL); On-site; USD 90,000 - 110,000; Full time

Job summary

Lakeside International, L.L.C. seeks a Service Manager to direct the Service Department with a focus on profitability and growth.

You will supervise staffing, training, and development, aiming to deliver high-quality service that meets customer expectations and drives repeat business at the Rockford dealership. The role emphasizes staffing, cost controls, and achieving business plan objectives through leadership, training, and cross-department collaboration to enhance customer retention and

Qualifications

• Associate Arts degree in a technical field or a minimum of 5 years of comparable work experience.
• Experience with State and Federal OSHA, MSHA, EPA, and DOT regulations.
• Experience with budget planning, delegation, keen decision making and project management.
• Experience with training, coaching and mentoring employees.
• Detail oriented and highly organized.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Oversee Service Department profitability and maintain high customer satisfaction.
• Meet Service Department financial and operating objectives in support of the business plan.
• Achieve Service Department sales by engaging with customers and coordinating with sales/marketing.
• Lead weekly shop meetings and ensure safety training and policy compliance.
• Ensure proper tooling is available and repairs are completed promptly.
• Maintain a safe, clean shop and effective communication between departments.

Skills

Leadership

Communication

Budget planning

Safety compliance

Team management

Education

Associate degree or 5+ years experience

Job description

Lakeside International, L.L.C. seeks a Service Manager to direct the Service Department with a focus on profitability and growth.

You will supervise staffing, training, and development, aiming to deliver high-quality service that meets customer expectations and drives repeat business at the Rockford dealership. The role emphasizes staffing, cost controls, and achieving business plan objectives through leadership, training, and cross-department collaboration to enhance customer retention and