Service Department Leader: Growth & Profitability

GH Engage; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

GH Engage is seeking an experienced Service Manager to lead the service department and own its daily operations, profitability and growth. You will oversee the service technicians, manage customer relations, review billing and warranty claims, and ensure proper training for all tasks.

The role requires a minimum of five years in related service leadership, strong customer service skills, and the ability to multitask in a fast-paced environment. A valid driver’s license is required.

Qualifications

• Experience leading service teams.
• Strong focus on customer satisfaction and process discipline.
• Ability to train technicians and manage scheduling, materials and invoices.

Responsibilities

• Own the profitability of the service department and drive growth.
• Ensure technicians are trained for assigned tasks and schedule internal/external training.
• Review invoices daily for pricing accuracy and completeness.
• Order parts and materials needed to close tickets and maintain efficiency.
• Coordinate with dispatch on scheduling and warranty processing.
• Review warranty invoices and submit valid claims to vendors.
• Provide field oversight to ensure compliance with process standards.
• Offer maintenance agreements to customers to manage seasonal fluctuations.
• Resolve customer issues promptly and to their satisfaction.
• Quote larger repair jobs and secure customer sign-off.

Skills

Customer service

Organizational skills

Multi-tasking

Leadership

Valid driver's license

Education

Bachelor’s degree

High school diploma

Job description

GH Engage is seeking an experienced Service Manager to lead the service department and own its daily operations, profitability and growth. You will oversee the service technicians, manage customer relations, review billing and warranty claims, and ensure proper training for all tasks.

The role requires a minimum of five years in related service leadership, strong customer service skills, and the ability to multitask in a fast-paced environment. A valid driver’s license is required.