Senior Heavy-Duty Shop Supervisor

Lakeside International, L.L.C.; Franklin Gardens (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

Lakeside International, L.L.C. is seeking a Shop Foreman in Rockford to optimize production by directing and supervising technicians and shop workflow. You will ensure tasks stay on track and paperwork is properly completed.

Responsibilities include serving as main shop contact for service advisors, maintaining customer relations, dispatching jobs appropriately, and enforcing safety and warranty procedures. A strong team leadership background and knowledge of heavy-duty systems are essential.

Qualifications

• High school diploma or GED required; diesel tech training preferred.
• 5 years of related experience in heavy-duty shop/service operation.
• Experience managing technicians; ability to lead a team.
• Valid driver’s license; CDL preferred.
• Must be able to lift 75 lbs and carry weight up to 5 feet.

Responsibilities

• Main shop contact for service advisors.
• Maintain good customer relations with detailed communications to service advisors and speaking with customers as needed and is appropriate.
• Optimal dispatch of jobs to technicians based on expertise, ability and capacity.
• Ensure proper warranty procedures are followed.
• Assist in completing necessary and accurate documentation on repair orders.
• Comply with federal and state vehicle regulations and standards through ongoing education and training
• Enforce dealership policies, procedures, and safety guidelines.
• Maintain a clean, organized, and safe work environment.
• Maintain confidentiality with respect to dealership information
• Other duties as assigned.

Skills

Experience managing technicians

Teamwork

Customer relations

Education

High school diploma or GED

Diesel technology training

Job description

Lakeside International, L.L.C. is seeking a Shop Foreman in Rockford to optimize production by directing and supervising technicians and shop workflow. You will ensure tasks stay on track and paperwork is properly completed.

Responsibilities include serving as main shop contact for service advisors, maintaining customer relations, dispatching jobs appropriately, and enforcing safety and warranty procedures. A strong team leadership background and knowledge of heavy-duty systems are essential.