Client Svc & Prod Supt Specialist

Fairygodboss; San Dimas (CA); On-site; USD 20,664 - 38,545; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Matched Retirement Savings

Base salary offers

Company-paid time off for volunteering

Job summary

Fairygodboss is seeking a Client Svc & Prod Supt Specialist to provide exceptional support to clients through various communication methods. The role emphasizes relationship building and problem-solving, requiring adaptability and empathy.

With a focus on compliance and customer satisfaction, the Specialist will educate clients and contribute to a supportive team environment. Ideal candidates have a High School diploma and experience in office settings, with a passion for helping others.

A range of benefits is available from day one, ensuring a healthy work-life balance and continuous growth opportunities.

Qualifications

• At least two years of previous professional work experience in an office environment.
• Responsible for ensuring compliance with regulatory and third-party requirements.
• Knowledge of banking terminology and chargebacks preferred.

Responsibilities

• Serve as a consultant in servicing ADP's products/technologies.
• Build relationships with clients using phone, email, and chat.
• Leverage product knowledge to provide solutions and educate clients.

Skills

Adaptability

Empathy

Self-motivation

Organization

Education

High School diploma

Tools

Knowledge of privacy and security protocols

Job description

ADP is hiring a Client Svc & Prod Supt Specialist

Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges -- including issue resolution, answering questions, helping clients, and more. You will work with clients providing support using any combination of phone, email, or chat-based communication depending on your specific team or role. The nature of what you do every day will not change -- your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, and so will the solutions you provide each client. There will be no shortage of new questions you'll receive. This will keep things interesting, and our top-ranked training will help to set you up for success!

Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what's important. In return, you can expect job satisfaction through being that one person who saves the day for our clients. All while advancing your career at a stable, highly respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

What You'll Do: Responsibilities

• Be a Trusted Advisor. Working independently or as part of a team, you will serve as a consultant in servicing ADP's products/technologies. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to identify solutions, resolve issues, and provide solutions.
• Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
• Educate. You will leverage your ADP product & services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.

To Succeed in This Role: Required Qualifications

• High School diploma
• At least two years of previous professional work experience in a office environment
• In this position you are responsible for ensuring ADP's compliance with regulatory (e.g., regulation E) and third-party requirements.
• Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations.
• Escalate operational gaps or compliance concerns to management.
• Participate in compliance related training and communication programs, as needed.

Preferred Qualifications

• Banking terminology, handling disputes, knowledgeable with Visa and Mastercard charge back
• A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:
• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
• Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
• Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.
• The compensation for this role is $15.00 - $27.98 / Hour

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.