Service Data Analyst for Process Optimization

Alpitronic; Charlotte (NC); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan with  V

Job summary

Alpitronic Americas is seeking a Service Data & Process Improvement Analyst to transform complex service data into actionable insights that improve product reliability, service performance and the customer experience.

This role goes beyond reporting and dashboards. You will analyze service cases, root causes and corrective actions to uncover patterns, identify emerging issues and help translate data into meaningful product and process improvements.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• Experience analyzing large or complex datasets and translating findings into actionable business recommendations.
• Strong understanding of statistical analysis, data exploration and visualization.
• Experience with SQL, Python, R or similar analytical tools; Python experience strongly preferred.
• Experience developing dashboards and visualizations using Power BI, Tableau or similar BI tools.

Responsibilities

• Analyze service case data, root causes and corrective actions to identify recurring trends and patterns.
• Explore large and complex datasets to uncover opportunities to improve service performance and product reliability.
• Translate analytical findings into actionable recommendations for Service, Engineering, Quality and Product Management teams.
• Develop approaches to automate pattern recognition and accelerate the identification of emerging service issues.
• Build reports, dashboards and visualizations that clearly communicate trends, risks and opportunities.
• Establish meaningful metrics and analytical approaches to measure service and process performance.
• Support root-cause investigations with data-driven analysis.
• Collaborate with U.S.-based Engineering, Product Management, Quality and Service teams to turn findings into measurable improvements.
• Partner with global Service Excellence and Data Management teams in Italy to ensure U.S. initiatives complement and support global processes.
• Identify opportunities to improve data quality, analytical processes and service workflows.
• Support continuous improvement initiatives across the Service organization.

Skills

Data analysis

Data visualization

Statistical analysis

Root-cause analysis

Dashboarding

Education

Bachelor's degree in CS/Engineering/Analytics or related field

Tools

SQL

Python

R

Power BI

Tableau

Databricks

Job description

Alpitronic Americas is seeking a Service Data & Process Improvement Analyst to transform complex service data into actionable insights that improve product reliability, service performance and the customer experience.

This role goes beyond reporting and dashboards. You will analyze service cases, root causes and corrective actions to uncover patterns, identify emerging issues and help translate data into meaningful product and process improvements.