Process Optimization Leader | Data-Driven Improvements

Ally; Lewisville (TX); Hybrid; USD 55,000 - 95,000; Full time

Job summary

Ally is seeking a Supervisor, Process Optimization to lead a team that monitors process health, resolves customer complaints, and drives continuous improvement. You will leverage data, root cause analysis, and cross-functional partnerships to address issues, reduce risk, and enhance business performance.

You will oversee monitoring, testing, audits, and control assessments while collaborating with operations, technology, compliance, and vendor stakeholders.

Qualifications

• 3+ years of experience in process improvement, business analysis, operational risk, quality assurance, or related operational environment.
• 2+ years of people leadership experience, including coaching, performance management, and employee development.
• Experience conducting or overseeing process monitoring, testing, audits, quality reviews, or control assessments.
• Working knowledge of Excel, Power BI, SQL, or similar analytical and reporting tools.
• Strong problem-solving, root cause analysis, and decision-making skills.
• Strong communication, presentation, and stakeholder management skills.

Responsibilities

• Lead, coach, and develop a high-performing team responsible for process monitoring, complaint and dispute resolution, root cause analysis, and process improvement.
• Establish performance expectations, manage workloads, and drive accountability for team results.
• Manage the team's data analyst and ensure analytical resources are focused on key business priorities.
• Foster a culture of continuous improvement, collaboration, and customer focus.
• Oversee process monitoring, testing, quality reviews, customer complaints, disputes, and escalations to identify issues and opportunities.
• Lead root cause investigations and implement corrective actions with business, operations, technology, compliance, and vendors.
• Measure and validate the effectiveness of implemented solutions and present findings to leadership.
• Partner with internal teams and external partners to resolve issues and improve process performance.

Skills

Team leadership

Data analysis

Root cause analysis

Excel

Power BI

SQL

Stakeholder management

Communication

Education

Bachelor's degree in Business, Finance, Economics, Statistics, Mathematics, Computer Science, or related field

Tools

SQL

Power BI

Job description

Ally is seeking a Supervisor, Process Optimization to lead a team that monitors process health, resolves customer complaints, and drives continuous improvement. You will leverage data, root cause analysis, and cross-functional partnerships to address issues, reduce risk, and enhance business performance.

You will oversee monitoring, testing, audits, and control assessments while collaborating with operations, technology, compliance, and vendor stakeholders.