Process Optimization Lead | Data-Driven Ops Improvement

1611 Ally Bank; United States; Hybrid; USD 55,000 - 95,000; Full time

Benefits offered by this job

Time off and holidays

401(k) and company contributions

Health, dental, vision insurance

Parental and caregiver leave

Employee discounts

Job summary

Ally Financial seeks a Supervisor, Process Optimization to lead a team that monitors process health, analyzes data, and drives improvements for customer experience and risk reduction.

You will partner with operations, technology, compliance, and vendor teams to implement corrective actions, measure outcomes, and present findings to leadership while developing talent and managing performance.

Qualifications

• Minimum of three (3) years of experience in process improvement, business analysis, operational risk, quality assurance, audit, or a related operational environment.
• Minimum of two (2) years of people leadership experience, including coaching, performance management, and employee development.
• Experience conducting or overseeing process monitoring, testing, audits, quality reviews, or control assessments.
• Working knowledge of Excel, Power BI, SQL, or similar analytical and reporting tools.

Responsibilities

• Lead, coach, and develop a high-performing team responsible for process monitoring, complaint and dispute resolution, root cause analysis, and process improvement. Establish performance expectations, manage workloads, and drive accountability for team results.
• Oversee process monitoring, testing, quality reviews, customer complaints, disputes, and escalations to identify operational issues, control gaps, and improvement opportunities. Lead root cause investigations to determine underlying drivers of recurring issues and emerging risks.
• Partner with internal teams and external partners to resolve issues, implement improvements, and improve overall process performance.

Skills

Data analysis

Root cause analysis

Stakeholder management

Problem solving

Communication

Presentation

Education

Bachelor's degree in Business, Finance, Economics, Statistics, Mathematics, Computer Science, or related field

Tools

Excel

Power BI

SQL

Job description

Ally Financial seeks a Supervisor, Process Optimization to lead a team that monitors process health, analyzes data, and drives improvements for customer experience and risk reduction.

You will partner with operations, technology, compliance, and vendor teams to implement corrective actions, measure outcomes, and present findings to leadership while developing talent and managing performance.