Operations Analyst - Data-Driven Customer Service Excellence

Uline; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonuses

Paid holidays

Tuition assistance

Cafe and dining

On-site fitness center

Job summary

Uline is seeking an Operations Analyst in the Corporate Customer Service department to turn contact center data into actionable insights that improve operations and deliver legendary service across North America.

Responsibilities include analyzing performance data, developing SQL queries, and building Power BI dashboards while collaborating with stakeholders to meet business needs. This on-site role emphasizes delivering measurable improvements in customer service processes.

Qualifications

• Bachelor's degree required.
• 2+ years of experience in data analysis or BI.
• Advanced Excel, SQL and Power BI experience.
• Excellent communication, analytical and organizational skills.
• RPA a plus.
• H-1B not applicable to Uline.

Responsibilities

• Analyze contact center performance data and deliver insights that inform business strategy.
• Drive improvements that enhance customer service operations, efficiency and processes.
• Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
• Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Skills

Data analysis

SQL

Power BI

Excel

Communication

Organizational skills

RPA

Education

Bachelor's degree

Tools

SQL

Power BI

Excel

Job description

Uline is seeking an Operations Analyst in the Corporate Customer Service department to turn contact center data into actionable insights that improve operations and deliver legendary service across North America.

Responsibilities include analyzing performance data, developing SQL queries, and building Power BI dashboards while collaborating with stakeholders to meet business needs. This on-site role emphasizes delivering measurable improvements in customer service processes.