Data Insights Analyst, Call Center Operations

Cardinal Health; Kentucky; On-site; USD 81,000 - 116,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k savings plan

Flex pay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking an IT Service Center Operations Data Analyst to deliver high-value insights that improve performance, efficiency, and customer experience across Service Center operations. The role blends call center metrics with advanced analytics using SQL, Hive, Tableau, and Alteryx to produce scalable reporting and deep-dive analyses.

The candidate will build data models, troubleshoot data quality issues, and collaborate with Operations, Technology, and project teams to support

Qualifications

• Bachelor's degree in related field or equivalent experience preferred.
• 4-8 years of experience preferred.
• Strong SQL, Hive, Tableau, and Alteryx capabilities.
• Experience with call center operations metrics and forecasting.

Responsibilities

• Apply advanced analytics to solve complex operational problems in Service Center operations.
• Translate questions into structured analytical approaches and deliver insights.
• Develop scalable data models and data workflows; ensure data quality.

Skills

SQL

Tableau

Hive

Alteryx

Call center metrics

Data modeling

Visualization

Storytelling

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Hadoop

Alteryx

Job description

Cardinal Health is seeking an IT Service Center Operations Data Analyst to deliver high-value insights that improve performance, efficiency, and customer experience across Service Center operations. The role blends call center metrics with advanced analytics using SQL, Hive, Tableau, and Alteryx to produce scalable reporting and deep-dive analyses.

The candidate will build data models, troubleshoot data quality issues, and collaborate with Operations, Technology, and project teams to support