Technical Solutions Analyst: Data-Driven Process Optimizer

LG Electronics USA

Huntsville (AL)

In loco

USD 55.000 - 60.000

Tempo pieno

3 giorni fa

Candidati tra i primi

Generatore di candidature

Una candidatura fatta su misura per questo lavoro — un curriculum e una lettera di presentazione personalizzati, perfettamente in linea con l'annuncio.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

No-cost medical, dental, vision and Rx

401(k) with matching contributions

Paid time off

Short-Term Incentives

Mental health resources

Parental leave support

Life and disability insurance

Descrizione del lavoro

LG Electronics USA is seeking a Technical Solutions Analyst to join our Technical Solutions team. This role will be responsible for reviewing, analyzing, and improving field service and technical solutions data across LGEAI operations.

Key responsibilities include supporting overall process control, monitoring work performance, analyzing technical service content and inbound call statistics, handling escalated service cases, validating data, preparing reports, conducting cost analysis, and

Competenze

Bachelor's degree in Statistics, Business Management, or related field preferred.
Associate degree in Applied Science related to Electrical, Mechanical, HVAC, Electronics, or similar tech field preferred.
Proficiency with internet-based tools and Microsoft Office applications (Outlook, Excel, PowerPoint, Word) and database management.
Strong analytical and creative problem-solving skills.
Ability to learn quickly, adapt to changing priorities, and work in a fast-paced environment.
Ability to work independently with minimal supervision while managing multiple tasks.
Strong verbal and written communication skills.
Ability to travel as required.
Bilingual proficiency in English and Korean preferred to support communication with HQ.

Mansioni

Monitor/review/analyze field service data and identify insights for improvement.
Review TS RA data to identify root-cause and propose improvements.
Test/feedback/improve various advanced technical solution methods.
Update/checklist status for Refrigerator, Washer and Dryer.
Manage DIY operations and expand the program.
Monitor quality issues and historical call data.
Track staff workload and provide feedback for call improvements.
Review technical content to improve accuracy.
Resolve issues and coordinate with internal/external teams.
Participate in TCC case studies to find failure points.
Review and improve overall processes; set up new processes.
Analyze TCC operation performance for efficient operations.
Conduct regular leadership meetings to align goals.
Handle concerns and inquiries about TCC performance.
Drive development of superior service support and high-performance goals.
Perform data analysis on field service, TCC counselling, and call data.