Parts Customer Care Rep

Crown Equipment Corporation; Des Moines (IA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug Plan

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

A global lift truck manufacturer is seeking a Customer Service Representative in Des Moines, Iowa. The role involves processing parts calls, managing stock, and enhancing customer retention. Candidates should have a high school diploma and a valid driver's license, along with strong communication skills. Prior experience in inventory control or the lift truck industry is preferred. Competitive benefits include health insurance, 401K, and paid vacation.

Qualifications

• Valid driver's license and good driving record.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with vendors.
• Enhance customer retention by monitoring satisfaction.
• Maintain contact with current and prospective customers.
• Process paperwork.
• Conduct inventory control including cycle counts.

Skills

Good verbal communication

Good written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Education

High school diploma or equivalent

Job description

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Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Job Segment: Customer Service Representative, Outside Sales, Warehouse, Customer Service, Sales, Manufacturing