Service Crew Guest Experience Lead (GEL)

McDonald's; Martinsville (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training and advancement

Weekly pay with direct deposit

Medical, dental, and vision benefits

Job summary

McDonald's in Martinsville, Indiana is seeking a Guest Experience Lead to help ensure every guest leaves satisfied. You’ll check in with guests, assist with questions, and keep the dining area welcoming and clean.

You’ll be the solution to guest concerns, collaborate with your team, and share insights on McDonald’s App and Mobile Order & Pay promotions.

We’re looking for a humble, friendly person who loves helping others, communicates well, and wants to learn and grow in a fast-paced team.

Qualifications

• Humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience: Check in with guests and ensure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolution to satisfaction.
• Teamwork: Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Promote promotions and benefits of McDonald’s App, Mobile Order & Pay features.

Job description

Guest Experience Lead

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

PERKS & BENEFITS:

crew_min_wage hourly starting rate plus cash incentives

• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly pay with optional direct deposit
• Medical, dental, and vision benefits* And much, much more!
• *Available to full time employees in select locations.

Full-time, part-time, breakfast, lunch, late nights,

weekends-whatever works for you, opportunities are available anytime-we’ve got

a job combo specifically for you!

This role is vital to the guest experience because you’ll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To be successful in this position, you’ll need:

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs